At ApplyBoard, I worked across customer operations, institutional relationships, and campaign coordination as the EdTech platform scaled from about 50 employees to over 1,000.
As Customer Experience Team Lead, I built and led a global team of 15+ across Canada and India, and developed training programs that supported internal promotions. I also partnered with Engineering on web scraping tools and UiPath RPA, reducing intake request turnaround from multiple days to under 24 hours.
As Program Operations Manager, I analyzed supply trends across 40–50 Canadian institutional accounts and built tracking reports that helped leadership make seat expansion and market prioritization decisions. This work contributed to 25% growth in applications from South Asia.
Most recently, as Campaign Manager, I developed and coordinated quarterly campaigns with 12–18 institutional partners per cycle, contributing to a 30% increase in application volume. I analyzed campaign performance and shared findings with leadership to inform future planning.
