megha ahir

Prepared and processed outgoing mail and courier shipments with 100% accuracy, streamlined mailroom equipment operations to reduce downtime, and improved turnaround time for deliveries by 20% while maintaining compliant document archiving.

Managed complex executive calendars and confidential travel, prepared executive communications and meeting materials, and planned high-level events and fundraising initiatives while improving office workflows and supervising administrative staff.

Supervised operations team to ensure operational excellence and customer service quality, investigated and resolved client issues, and handled client feedback to maintain service standards.

Resolved escalated and complex customer issues on time, provided backup support to team members, and delivered high-quality customer service to ensure satisfaction.

Entered client trading details, distributed daily market updates, handled client complaints and maintained complaint registers to improve client issue resolution.

Served as point of contact for customer queries, prepared complaint fact sheets for exchanges, and produced weekly CRM MIS reports to support operations.

Handled reservations and ticketing, managed simultaneous passenger check-ins, and enforced safety and security procedures to ensure timely boarding and compliance.

Completed a Bachelor of Commerce with focus on financial accounting and auditing.

Completed the Maharashtra State Certificate in Information Technology (MS-CIT).