Open to opportunities

Megan Graham

@megangraham

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Operations manager with a strong background in executive support.

Canada

Message

What I'm looking for

I am looking for a role that allows me to leverage my operational expertise and drive organizational growth while fostering a collaborative team environment.

With over 5 years of experience in executive support, I bring a unique blend of strategic problem-solving, operational expertise, and an unwavering commitment to excellence. I am currently transitioning into operations management, leveraging my strong foundation in anticipating needs, optimizing processes, and managing complex tasks to drive efficiency and support organizational growth.

I thrive in dynamic environments, whether collaborating with executives, leading cross-functional teams, or fine-tuning operational workflows. My focus is always on exceeding expectations—transforming operational challenges into opportunities for improvement, innovation, and success. I’m passionate about creating systems that not only streamline business functions but also inspire teams to raise the bar and achieve their highest potential.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Titanium Agency Inc.

Jan 2025 - Present (6 months)

Managed financial operations, including accounts receivable/payable, monthly reconciliation, and tax filings. Oversaw human resources functions, including payroll, HRIS administration, recruitment, and benefits.

Financial Management Accounts Receivable HRIS Payroll Administration Recruitment Benefits Administration Project Management Office Management Event Planning

Executive Assistant to Chief Executive Officer

Titanium Agency Inc.

Feb 2020 - Present (5 years 5 months)

Provided executive support to the CEO, managing bookkeeping, accounting, and human resources functions. Handled calendar management, office management, project coordination, and communication with business partners.

Bookkeeping Financial Analysis Payroll Administration HRIS Implementation Recruitment Calendar Management Office Management Project Management Event Planning

Executive and Human Resources Assistant

Glen Dimplex Americas

Jan 2019 - Present (6 years 6 months)

Supported the VP of HR and collaborated with the CEO's Executive Assistant on various tasks and events. Spearheaded merit increase preparations, managed accounting tasks, and administered benefits.

Executive Support Human Resources Benefits Administration Accounting Recruitment Employee Onboarding HR Documentation Ceridian

Client Services & Administrative Assistant

Waterstone Human Capital

Sep 2016 - Present (8 years 10 months)

Facilitated communication between candidates, firm members, and clients, managing scheduling and logistical support. Handled diverse administrative tasks, including filing, office maintenance, and managing inbound calls.

Client Services Administrative Support Scheduling Invoicing Travel Coordination Office Management adobe indesign Meeting Coordination Candidate Sourcing Program Management

Deployment Specialist

KW Team Leads

Jan 2016 - Present (9 years 6 months)

Built complete KW Team Leads platforms for clients, encompassing front-end consumer sites and back-end CRM. Scheduled client CRM trainings and handled reception duties, addressing client questions.

Platform CRM GoToMeeting MLS Integration Accounts Payable Social Media Management Hootsuite Lead Generation

Account Manager

KW Team Leads

Sep 2015 - Present (9 years 10 months)

Provided proactive support to Deployment clients by sending instructional video resources and addressing account support tickets. Facilitated smooth onboarding processes and conducted efficient team training sessions.

Account Management Onboarding Training Delivery GoToMeeting Platform Activity Monitoring Lead Generation Customer Satisfaction

Client Administrator

KW Team Leads

Apr 2015 - Present (10 years 3 months)

Facilitated initial reservation fee processing and approvals, ensuring accuracy through client communication. Drafted customized License Agreements and addressed client inquiries during the deployment phase.

Client Communication License Agreement Drafting Client Inquiries Pricing Structures Google Drive Deployment