Open to opportunities

Mitali Sethi

@mitalisethi

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Operations and marketing professional driving efficient processes and digital engagement.

Canada

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What I'm looking for

I am looking for a mid-level role combining operations and digital marketing where I can streamline processes, support teams, and grow client engagement in a collaborative environment.

I am an operations professional with 5+ years of experience managing daily operations, coordinating teams and delivering strong client support in fast-paced environments.

I have supported digital marketing initiatives by managing social media platforms, creating content and analyzing engagement to strengthen brand visibility and support business growth.

My background includes center management, marketing operations, HR support and office administration across education and marketing sectors, where I improved process efficiency, maintained organized systems and enhanced client relationships.

I leverage tools like Microsoft Office, Google Suite, Salesforce Marketing Cloud and AI-powered platforms to streamline operations, inform strategy and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Center Manager

Current

Best Brains Learning Center

Oct 2025 - Present (5 months)

Manage daily center operations, parent communications and staff scheduling while driving local marketing and social media campaigns to grow visibility and enrollment.

Operations Management Scheduling Social Media Management Content Creation Facebook Ads Instagram Performance Analysis

Marketing Operations Specialist

Bath Impressions

Feb 2023 - Oct 2025 (2 years 8 months)

Coordinated marketing operations, CRM and campaign execution while conducting market research and using AI tools to segment customers and improve campaign performance.

Marketing Operations CRM Market Research Social Media Management SEO Collaboration Content Strategy Database Management

HR & Office Assistant

Marketing Automation Canada

May 2022 - Jan 2023 (8 months)

Supported HR and office administration, improving operational efficiency by 15% through process optimization, onboarding support and reporting.

HR Support Office Administration Onboarding Process Improvement Reporting Travel Coordination Accounts Receivable

Office Administrative Assistant

Kumon North America

Oct 2019 - May 2022 (2 years 7 months)

Served as primary parent contact and maintained student records and center operations, improving digital retrieval speed of records by 30%.

Customer Service Data Entry Reporting Inventory Management Scheduling SOPs Administrative Support

Teaching Assistant

Kumon North America

Oct 2020 - Mar 2022 (1 year 5 months)

Provided one-on-one academic support to students aged 4–18, graded worksheets and communicated progress to parents to support learning outcomes.

One On One Tutoring Student Engagement Communication

Executive Secretary

Lakshit Enterprises

May 2018 - May 2019 (1 year)

Managed reception, communications and office filing systems, coordinated meetings and vendor communications while supporting performance reporting and staff training.

Office Administration Record keeping Meeting Coordination Reporting Staff Training