Open to opportunities

Jayden Frazier

@jaydenfrazier

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Results-driven sales representative with expertise in customer solutions.

United States

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What I'm looking for

I am seeking a dynamic role that allows me to leverage my sales and customer support skills while contributing to a collaborative team environment.

I am a dedicated sales professional with a proven track record of exceeding quotas and delivering exceptional customer service. At Verizon, I engineered tailored sales strategies that consistently surpassed monthly targets by 15%. My ability to leverage CRM platforms like Salesforce has enabled me to optimize lead conversions and forecast revenue accurately. I thrive in collaborative environments, working closely with cross-functional teams to resolve technical sales blockers and enhance the customer experience.

Prior to my role in sales, I gained valuable experience in technical customer support at Connective Tricare, where I achieved a 92% customer satisfaction score. I excelled in troubleshooting technical issues and implementing process improvements that enhanced efficiency. My background also includes administrative operations, where I streamlined scheduling and document management, contributing to improved project coordination across departments.

Experience

Work history, roles, and key accomplishments

Remote Sales Representative

Verizon

Apr 2022 - Jul 2024 (2 years 3 months)

Engineered tailored sales strategies to identify client pain points and position product solutions, consistently exceeding monthly quotas by 15%. Leveraged CRM platforms (e.g., Salesforce) to track pipeline stages, optimize lead conversions, and forecast revenue projections. Collaborated with cross-functional support and product teams to resolve technical sales blockers, reducing deal cycle times.

Sales Strategy CRM Salesforce Lead Conversion Revenue Forecasting Product Demonstrations Upselling

Technical Customer Support Representative

Connective Tricare

Feb 2020 - Dec 2021 (1 year 10 months)

Troubleshot technical system and billing discrepancies, utilizing proprietary CRM and database systems to deliver resolution pathways. Led digital client support workflows, achieving a 92% CSAT score by implementing structured ticket management and escalation protocols. Analyzed recurring client issues to propose process improvements to technical support documentation, enhancing response efficienc

Technical Support CRM DataBase Systems Ticketing CSAT Process Improvement Data Security

Administrative Operations Assistant

Logistics Plus

Jan 2019 - Jan 2020 (1 year)

Streamlined internal scheduling and document management using MS Office, Google Workspace, and custom workflow tools. Supported cross-departmental coordination, leveraging shared digital platforms (e.g., SharePoint) to track project milestones and deliverables. Authored technical documentation for procedural updates, improving clarity and adoption of new tools across teams.

MS Office Google Workspace Document Management SharePoint Technical Documentation Workflows

Front Desk Coordinator & Systems Operator

Hilton Garden Inn Hotel

Apr 2018 - Dec 2018 (8 months)

Operated property management systems (e.g., OPERA) to manage guest reservations, billing, and system audits. Analyzed booking data to forecast occupancy trends, optimizing room allocation and revenue management strategies. Provided Tier 1 troubleshooting for guest-facing technology systems (keycards, Wi-Fi), escalating technical issues to specialized support teams.

Opera Property Management Systems Revenue Management Data Analysis Troubleshooting