Omozokpia User
@omozokpiauser
Dedicated customer service representative with strong problem-solving skills.
What I'm looking for
I am a committed customer service representative with a proven history of meeting company needs through consistent and organized practices. My experience includes working under pressure and adapting to new situations, which has allowed me to enhance the organizational brand effectively. I pride myself on my ability to document customer concerns accurately and maintain a deep knowledge of products and promotions.
Throughout my career, I have developed strong relationships with customers by providing personalized assistance and support. I have successfully resolved complex customer complaints and inquiries, ensuring that each interaction is handled with professionalism and care. My background in both customer service and technical support has equipped me with the skills necessary to address a wide range of customer needs, from billing issues to technical troubleshooting.
I am now seeking a new role where my hard work and dedication will be highly valued. I am eager to contribute my skills in client relations, problem-solving, and team collaboration to a dynamic organization that prioritizes customer satisfaction and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Cox Communications
Feb 2023 - Present (2 years 5 months)
Answered inbound and outbound calls, providing accurate information and resolving customer complaints. Maintained detailed records of customer interactions and performed administrative tasks such as updating databases and generating reports.
Cable Technician
National Broadband Network
Jun 2021 - Present (4 years 1 month)
Diagnosed technical problems and installed, connected, and tested equipment for customer service setup. Repaired faulty connections and trained customers on equipment use and troubleshooting strategies.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Accounting
Completed a Bachelor of Science degree with a focus on Accounting. The curriculum provided a strong foundation in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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