DeCarlo Harris
@decarloharris
Results-driven sales and customer service professional with 5+ years experience.
What I'm looking for
I am a results-driven sales and customer service professional with over 5 years of experience in retail, telecommunications, and fast-paced service environments. My proven ability to exceed sales targets and build lasting customer relationships has been a cornerstone of my career. I excel in providing high-quality support across multiple channels, whether in-person or remotely, ensuring that every customer interaction is positive and productive.
In my most recent role as a Customer Service Manager at Walmart, I led a team of over 10 associates, implementing effective sales strategies and enhancing customer engagement. My commitment to training and mentoring new employees has not only improved team performance but also fostered a collaborative and supportive work environment. I am adept at problem-solving and conflict resolution, always striving to maintain customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Walmart
May 2021 - Present (4 years 2 months)
Led a team of 10+ customer service associates, ensuring smooth store operations and excellent customer service. Managed customer inquiries, complaints, and returns efficiently while implementing sales strategies to meet store goals.
Customer Service Representative
T Mobile
Jan 2019 - Present (6 years 6 months)
Handled customer inquiries, troubleshooting issues, and providing billing support for telecommunications services. Promoted new plans and devices, successfully increasing upsell opportunities and customer loyalty.
Sales Associate
Best Buy
Mar 2018 - Present (7 years 4 months)
Maintained up-to-date knowledge of store merchandise and policies, demonstrating product features and benefits to meet customer needs. Consistently exceeded sales targets by providing excellent product selection assistance and resolving customer concerns efficiently.
Education
Degrees, certifications, and relevant coursework
Montgomery County Community College
Associate of Science, Criminal Justice
Currently pursuing an Associate of Science degree in Criminal Justice. This program is designed to provide a foundational understanding of the criminal justice system.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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