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Trinity Otting

@trinityotting

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Project-focused MBA driving operations, analytics, and customer excellence.

United States

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What I'm looking for

I seek roles where I can lead operations or projects, apply analytics to improve processes, mentor teams, and drive measurable customer and productivity outcomes in collaborative, data-driven environments.

I am a project- and analytics-focused operations professional with an MBA and over three years of hands-on experience optimizing processes, managing teams, and improving customer outcomes across high-volume environments such as Amazon and AT&T. I have led teams, developed labor schedules and KPIs, and implemented data-driven process improvements that reduced costs, improved productivity, and elevated customer satisfaction.

I combine formal project management training (WBS, Gantt charts, Microsoft Project) with practical expertise in Salesforce and Microsoft Excel to solve operational challenges and support stakeholder decision-making. I am committed to coaching teams, maintaining safety and compliance, and delivering measurable results such as top customer-satisfaction rankings and quantifiable financial recoveries for clients.

Experience

Work history, roles, and key accomplishments

Area Manager

Amazon

May 2025 - Nov 2025 (6 months)

Managed 21 direct reports and assisted in supervising 250 associates, developed labor schedules that optimized resource allocation and reduced overtime, and implemented coaching and process improvements that improved productivity and reduced concessions.

Workforce Planning Excel Process Improvement Coaching Safety Compliance Data Analysis Operations Management

Connectivity Expert

AT&T

Sep 2023 - May 2025 (1 year 8 months)

Ranked #1 of 7 in sales and customer satisfaction for FY2024 by strengthening B2B relationships and delivering tailored solutions, resolved complex issues including fraud cases that led to an $11k credit for a small business.

Salesforce B2B Sales Customer Success Account Management Relationship Building Communication CRM

Management Trainee

Enterprise Holdings

May 2023 - Aug 2023 (3 months)

Managed daily fleet operations and scheduling, achieved Elite Excellence in customer satisfaction by resolving client issues and promoting safety and insurance products to improve service outcomes.

Operations Management Scheduling Customer Service Sales Problem Solving Fleet Management Resource Allocation

Education

Degrees, certifications, and relevant coursework

Ferris State University

Master of Business Administration, Business Administration

Grade: Highest Distinction

Master of Business Administration conferred May 2025 with Highest Distinction; completed capstone analyzing an acquisition opportunity in the technology industry including financials and ROI.

Ferris State University

Certificate in Project Management, Project Management

Certificate in Project Management conferred October 2025; applied Microsoft Project, WBS creation, resource analysis, Six Sigma concepts, and risk assessment techniques.

Ferris State University

Bachelor of Business Administration, Project Management

Grade: Cum Laude

Bachelor of Business Administration in Project Management conferred May 2024; graduated Cum Laude and completed coursework in project management methodologies.