Daniella Kellert

At Ansira Partners, I lead a remote project management team onboarding and implementing enterprise clients on a SaaS platform. I oversee project intake, resource allocation, stakeholder discovery, technical implementation, and standardized documentation that protects data integrity.

Previously, I managed client success delivery for enterprise customers, sustaining customer satisfaction of 98% or higher while handling escalations from bugs and feature gaps to incidents requiring root cause analysis. At SproutLoud, I managed customer retention across more than 100 SMB and mid-market accounts, achieving 98% retention for paid digital products and 99% for software products within six months.

I've built and coached remote teams, improved cross-functional processes, and maintained Spanish technical translations for a 100+ article knowledge base. I bring practical experience across SaaS delivery, customer success, project operations, Jira, HubSpot, and technical documentation.