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brittain91 User

@brittain91user

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Project management professional delivering SaaS implementations that drive revenue and client satisfaction.

United States

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What I'm looking for

I seek a PM role implementing SaaS solutions at a collaborative, growth-focused company where I can drive adoption, improve processes, mentor teams, and grow toward strategic leadership (PMP).

I am a project management professional with 5+ years leading enterprise-scale SaaS and software implementations, skilled at translating customer needs into product roadmaps and measurable business outcomes.

At Nextiva I orchestrated implementations across 40+ franchise locations, generating $1.5M+ in annual recurring revenue and achieving a 95% client satisfaction rate through proactive communication and tailored solutions.

I collaborate effectively with cross-functional teams — developers, TAMs, CRMs, and sales — and use Agile, Waterfall, and hybrid methodologies to deliver projects on time while creating dashboards and risk logs to support data-driven leadership decisions.

I am comfortable in remote environments, have streamlined processes to reduce ramp-up time by 20%, and am currently pursuing PMP certification to strengthen my strategic leadership capabilities.

Experience

Work history, roles, and key accomplishments

Enterprise Project Manager

Nextiva

Mar 2021 - Jun 2025 (4 years 3 months)

Orchestrated SaaS implementations across 40+ franchise locations, generating $1.5M+ ARR and improving product adoption while reducing project ramp-up time by 20%. Maintained stakeholder communication and dashboards to achieve a 95% client satisfaction rate.

Project Management SaaS Implementation Stakeholder Management Risk Management Jira Smartsheet Dashboards

Mid-Market Project Manager

Nextiva

Jan 2020 - Mar 2021 (1 year 2 months)

Coordinated 30+ concurrent SaaS projects driving $900K in annual revenue growth by applying hybrid Waterfall/Agile methods and managing PMO activities to keep projects aligned with business priorities.

Project Coordination Jira Confluence Salesforce

Operations Trainer & Specialist

Florida State University

Mar 2017 - Dec 2019 (2 years 9 months)

Supported IT and academic operations by configuring software, delivering training, and troubleshooting platforms to improve software adoption and operational reliability across departments.

Training Delivery Software Configuration Troubleshooting Google Suite Zendesk

Office Manager

Florida State University

Nov 2016 - Mar 2017 (4 months)

Developed onboarding and training programs, managed reporting and records, and coordinated departmental events to streamline workflows and ensure budget compliance.

Onboarding Training Development Reporting Event Coordination Records Management Microsoft Office Process Improvement

Education

Degrees, certifications, and relevant coursework

Florida State University

Bachelor of Science, Exercise Science

Completed a Bachelor of Science in Exercise Science with coursework and practical training focused on human physiology and exercise program implementation.