Open to opportunities

Amber Fullerton

@amberfullerton

Project manager and technical documentation leader delivering SaaS/API projects through clients, teams, and optimized processes.

United States

Message

What I'm looking for

I’m looking for a role where I can lead client-facing projects, refine processes to reduce errors, and deliver clear, on-time technical documentation that aligns business needs with technical execution.

I’m an accomplished project manager, technical writer, and editor with 20+ years of experience supervising cross-functional teams, freelance personnel, and competing deadlines in fast-paced environments. I’m a client liaison who builds clarity around goals, mechanisms, deadlines, staffing, and delivery—and I take pride in process development and optimization.

In my most recent role, I coordinate with clients such as Uber and Google to define project targets and ensure satisfactory completion, while acting as a point of contact and driving weekly execution through meetings, metrics, and documentation delivery. Previously, I researched and maintained SaaS and API documentation for enterprise releases, collaborating with SMEs to shape content strategy and rewrites, and I also supervised technical editors and governance workflows—using SharePoint versioning and structured tracking systems—to keep high-stakes deliverables on time.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Indium Tech

Jul 2025 - Present (11 months)

Coordinated projects for clients such as Uber and Google by defining goals, deadlines, staffing needs, and reporting project metrics. Supervised daily team operations, managed freelance onboarding and renewals, and refined personnel processes to improve efficiency and reduce errors.

Project Management Client Liaison Staffing Coordination Process Optimization SaaS Platforms API & SDLC Workflows Jira GitHub SharePoint

Documentation Specialist

ArborSys Group, LLC

Nov 2021 - Jun 2025 (3 years 7 months)

Researched evolving APIs and SaaS to author, revise, and publish administrative and user guides for enterprise customers including Pfizer, Merck, and Roche. Built and maintained a quarterly Impact Assessment spreadsheet, led SME-to-client content collaboration, and managed release deliverables through revision, style-guide conformance, and final review.

Technical Writing Content Management

Documentation Supervisor

Five Stones Research Corporation

Sep 2018 - Nov 2021 (3 years 2 months)

Created and managed documentation tracking tools for metrics, milestones, and technical edits across engineering and US Army approval workflows. Supervised technical editors, produced SOPs and technical manuals, and advised engineers on 50+ concurrent plans, reports, and briefing materials per quarter while improving SharePoint routing for approval and signature.

Technical Editing SOP Development SME Interviewing Version Control Program Reimbursement Monitoring