Open to opportunities

Perla Young

@perlayoung

Message

SaaS implementation project manager delivering end-to-end onboarding, adoption, and measurable client value.

United States

Message

What I'm looking for

I’m looking to lead SaaS implementations end-to-end in a high-growth, cross-functional environment—building repeatable onboarding systems, aligning stakeholders, and driving adoption, retention, and long-term client value.

I’m a SaaS Implementation / Project Management and client delivery professional with 7+ years of experience delivering solutions across complex, cross-functional environments. I lead end-to-end onboarding and implementation from kickoff through go-live, aligning stakeholders, mitigating risk, and translating business needs into scalable, high-impact outcomes.

At APEX CONNECT, I promoted into lead implementation and project delivery as the company scaled—running ~20 concurrent implementations across enterprise platforms (including Workday, NetSuite, SAP Concur, UKG, Blackbaud, and Yardi). I built project frameworks, delivery standards, playbooks, templates, and workflows to improve visibility, on-time completion, adoption, and post-launch continuity, and I also developed reporting and KPIs while supporting a 300+ account portfolio.

Experience

Work history, roles, and key accomplishments

Project Manager

Apex Connect

Jan 2024 - Jan 2026 (2 years)

Led end-to-end SaaS onboarding and implementations for new and existing clients, managing ~20 concurrent projects through kickoff to go-live. Built onboarding playbooks and delivery standards to improve visibility, on-time completion, and post-launch handoffs.

SaaS Implementation Project Management Client Delivery Stakeholder Management Cross functional Leadership Process Optimization Change Management Workflow Automation Go Live Support

Account Manager

Apex Connect

Jan 2023 - Jan 2024 (1 year)

Built the Account Manager function from the ground up in a lean startup and managed a 300+ account portfolio. Developed account tracking and communication processes, partnered with Sales/Product/Implementation, and drove retention and account value through insights.

Account Management Client Lifecycle Management Revenue Expansion Retention Strategy KPI Reporting Salesforce Stakeholder Engagement Process Development Escalation Management Cross Functional Collaboration

Service Coordinator

Sap Concur

Jan 2019 - Jan 2023 (4 years)

Managed client relationships and system configurations for Concur Expense clients, serving as the primary liaison to resolve issues and improve platform adoption. Used Salesforce to track cases, drive timely resolutions, and implement process improvements that increased client satisfaction.

Client Relationship Management System Configuration Process Improvement Platform Adoption Operational Efficiency Administrative Coordination Cross functional Coordination

HR & Office Manager

Wpm

Jan 2018 - Jan 2019 (1 year)

Oversaw HR and office operations, including payroll, vendor coordination, and compliance across multiple functions. Streamlined administrative workflows to improve efficiency and reduce processing time for key HR tasks.

Human Resources Operations Payroll Management Vendor coordination Compliance Administrative Operations Workflow Management Executive Support Cross functional Coordination

Administrative Ops Coordinator

Ledgestone

Jan 2017 - Jan 2018 (1 year)

Served as a central liaison across departments to improve internal communication and support daily business operations. Streamlined administrative workflows and organized processes and task tracking to maintain operational consistency and increase team efficiency.

Administrative Coordination Operational Consistency