Open to opportunities

Cole Zigmond

@colezigmond

Message

Program and project management leader driving cross-functional, high-impact initiatives.

United States

Message

What I'm looking for

I seek roles leading cross-functional programs where I can drive end-to-end delivery, align stakeholders, implement governance, and deliver measurable business impact.

I am a program and project management leader with 6+ years driving execution across complex, cross-functional initiatives in operations, technology, and customer-facing environments. I own end-to-end program delivery, translate strategy into executable roadmaps, manage dependencies and risk, and deliver measurable business outcomes such as a 10% revenue lift and $95K in annual savings.

Trusted by executive leadership, I build program governance, executive-facing reporting, and standardized delivery practices using tools like Asana, Jira, Confluence, and Smartsheet. I have led CRM transformations, IT vendor transitions, and large-scale operational programs supporting hundreds of accounts while scaling teams and improving performance through process improvements and enablement.

Experience

Work history, roles, and key accomplishments

Current

Manager, Technology Projects

Current

Courtroom Sciences Inc.

Jan 2025 - Present (1 year 1 month)

Own end-to-end delivery of cross-functional CRM transformation, IT modernization, and operational workflow programs across two business units, establishing governance and vendor transitions to ensure continuity and on-time delivery.

Program Management CRM Transitions Vendor Management Roadmapping Executive Communication Jira Smartsheet

Project Manager, Strategic Initiatives

Drizly

Jan 2023 - Dec 2024 (1 year 11 months)

Led enterprise operational programs for fulfillment, gifting, and events across 500+ B2B accounts and supported $30M in gross bookings, driving a 10% revenue lift and $95K annual cost savings through process and tooling improvements.

Program Management Roadmapping KPI Tracking Jira Confluence Operational Audits Stakeholder Management

Project Manager, Corporate Accounts

Drizly

Jan 2021 - Dec 2022 (1 year 11 months)

Managed delivery of corporate account programs, defining scopes, milestones, and KPIs while coordinating Sales, Operations, Product, and Support to deliver complex initiatives on time and within budget.

Account Management Program Delivery KPIs Execution Planning Salesforce

Team Lead, Customer Success

Drizly

Jan 2020 - Dec 2021 (1 year 11 months)

Led hiring, onboarding, and enablement to scale a customer success team, designed training programs that improved team performance by 35%, and served as escalation lead for complex customer issues.

& Customer Success Team Leadership Onboarding Training Development Escalation Management Performance Improvement Zendesk

Senior Customer Success Manager

Drizly

Jan 2019 - Dec 2020 (1 year 11 months)

Owned customer-facing initiatives and support programs with structured planning and performance tracking to improve retention and delivery outcomes.

& Customer Success Account Management Program Execution Process Improvement

Customer Success Manager

Drizly

Jan 2019 - Dec 2019 (11 months)

Managed customer relationships and operational support programs, contributing to onboarding and support processes to drive customer satisfaction and retention.

Customer Support Onboarding Account Management Performance Tracking Salesforce