Cole Zigmond
@colezigmond
Program and project management leader driving cross-functional, high-impact initiatives.
What I'm looking for
I am a program and project management leader with 6+ years driving execution across complex, cross-functional initiatives in operations, technology, and customer-facing environments. I own end-to-end program delivery, translate strategy into executable roadmaps, manage dependencies and risk, and deliver measurable business outcomes such as a 10% revenue lift and $95K in annual savings.
Trusted by executive leadership, I build program governance, executive-facing reporting, and standardized delivery practices using tools like Asana, Jira, Confluence, and Smartsheet. I have led CRM transformations, IT vendor transitions, and large-scale operational programs supporting hundreds of accounts while scaling teams and improving performance through process improvements and enablement.
Experience
Work history, roles, and key accomplishments
Manager, Technology Projects
Courtroom Sciences Inc.
Jan 2025 - Present (1 year 1 month)
Own end-to-end delivery of cross-functional CRM transformation, IT modernization, and operational workflow programs across two business units, establishing governance and vendor transitions to ensure continuity and on-time delivery.
Project Manager, Strategic Initiatives
Drizly
Jan 2023 - Dec 2024 (1 year 11 months)
Led enterprise operational programs for fulfillment, gifting, and events across 500+ B2B accounts and supported $30M in gross bookings, driving a 10% revenue lift and $95K annual cost savings through process and tooling improvements.
Project Manager, Corporate Accounts
Drizly
Jan 2021 - Dec 2022 (1 year 11 months)
Managed delivery of corporate account programs, defining scopes, milestones, and KPIs while coordinating Sales, Operations, Product, and Support to deliver complex initiatives on time and within budget.
Team Lead, Customer Success
Drizly
Jan 2020 - Dec 2021 (1 year 11 months)
Led hiring, onboarding, and enablement to scale a customer success team, designed training programs that improved team performance by 35%, and served as escalation lead for complex customer issues.
Senior Customer Success Manager
Drizly
Jan 2019 - Dec 2020 (1 year 11 months)
Owned customer-facing initiatives and support programs with structured planning and performance tracking to improve retention and delivery outcomes.
Customer Success Manager
Drizly
Jan 2019 - Dec 2019 (11 months)
Managed customer relationships and operational support programs, contributing to onboarding and support processes to drive customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration with coursework focused on business fundamentals and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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