Daniela User

Managed social media for small businesses, creating graphics, writing texts, and scheduling posts to maintain brand consistency. Handled customer inquiries on digital channels, fostering loyalty through responsive and personalized service.

No description provided.

Provided high-quality customer service in a multicultural environment. Supported sales processes and resolved customer complaints with professionalism.

Managed reservations and personalized services, planning itineraries and outdoor activities. Provided administrative support and managed occupancy, strengthening operational communication.

Managed check-ins, check-outs, and reservations for international clientele. Coordinated with internal teams to ensure seamless experiences.

Provided bilingual support in English and Spanish for telecommunications sector clients. Resolved technical problems and maintained high satisfaction.

Directed creative workshops and organized community exhibitions, fostering visual storytelling and participation. Managed social media and sales for the academy.

Studied visual arts at Pontificia Universidad Javeriana, focusing on creative expression and artistic techniques. Developed a strong foundation in various art forms and visual communication.

Obtained a diploma in Tourism Management, specializing in the principles and practices of the tourism industry. Acquired knowledge in destination management, tourism marketing, and operational strategies.

Completed a diploma in Tourism and Hospitality Management, gaining expertise in industry operations and customer service. Focused on developing skills for effective management in the hospitality sector.