Angela B
@angelab1
I’m a Community Manager specializing in user experience, active listening, and real-time customer interaction.
What I'm looking for
I’m a Social Communicator and Community Manager with more than 7 years of experience leading direct communication channels, user engagement, and customer service in institutional and digital environments. I specialize in optimizing the user experience through active listening, efficient inquiry resolution, and real-time interaction management.
In my most recent roles at UNITECNAR (2016–2021) and CORPOSUCRE (2019–2021), I managed daily interactions with users and prospective customers through institutional digital channels. I identified user needs, resolved first-level issues, escalated complex cases to the right internal departments, and used interaction data monitoring and analysis to improve satisfaction and channel performance.
Alongside institutional experience, I’ve developed customized digital strategies as a Freelance Marketing and Communications professional (2023–present). I’ve also planned and administered digital content aligned with institutional objectives and designed and managed Facebook Ads campaigns to promote academic programs and attract new students.
Experience
Work history, roles, and key accomplishments
Freelance Marketing & Comms
Self Employed
Jan 2023 - Present (3 years 5 months)
Designed and implemented customized digital marketing and communications strategies, optimizing user experience through active listening, fast resolution of inquiries, and real-time interaction management.
Communications Intern
Bolívar Departmental Assembly
Feb 2013 - Aug 2013 (6 months)
Supported the production of institutional communications, including newsletters, press releases, reports, and photographic materials for the communications office.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Bolívar
Comunicadora Social, Social Communication
Completó el programa de Comunicadora Social en la Universidad Tecnológica de Bolívar.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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