Angela B

I’m a Social Communicator and Community Manager with more than 7 years of experience leading direct communication channels, user engagement, and customer service in institutional and digital environments. I specialize in optimizing the user experience through active listening, efficient inquiry resolution, and real-time interaction management.

In my most recent roles at UNITECNAR (2016–2021) and CORPOSUCRE (2019–2021), I managed daily interactions with users and prospective customers through institutional digital channels. I identified user needs, resolved first-level issues, escalated complex cases to the right internal departments, and used interaction data monitoring and analysis to improve satisfaction and channel performance.

Alongside institutional experience, I’ve developed customized digital strategies as a Freelance Marketing and Communications professional (2023–present). I’ve also planned and administered digital content aligned with institutional objectives and designed and managed Facebook Ads campaigns to promote academic programs and attract new students.