Open to opportunities

Cynthia Caius

@cynthiacaius

Message

I improve customer service, sales follow-up, and operations through CRM-driven support.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, sales support, virtual assistance, or project support role where I can strengthen client relationships, manage CRM workflows, resolve customer issues, and contribute to efficient business operations.

At Nigerian Breweries, I built client relationships that contributed to a 60% increase in sales and developed a customer feedback process linked to a 65% improvement in production efficiency.

I've handled customer enquiries and complaints across email, phone, and in-person channels, while maintaining accurate CRM records, analysing feedback trends, and supporting lead follow-up, appointment setting, and outbound sales. I use HubSpot, GoHighLevel, project-management tools, and productivity platforms to keep customer-facing work organised and responsive.

Experience

Work history, roles, and key accomplishments

Telesales Representative

Nigerian Breweries

Jan 2023 - Dec 2024 (1 year 11 months)

Built and maintained strong client relationships, contributing to a 60% increase in sales through proactive customer engagement and follow-up. Managed customer enquiries and sales conversations while maintaining accurate records.

Customer Relationship Management Sales Lead Generation Cold Calling Data Entry Reporting