Blessing orji
@blessingorji
Customer service specialist and virtual assistant delivering reliable, efficient support.
What I'm looking for
I am a proactive customer service professional and virtual assistant with over one year of hands-on experience supporting clients across multiple channels. I focus on empathetic, results-driven interactions that improve customer satisfaction and retention.
In recent roles I handled high-volume outreach and inbound support, managed CRM records in Salesforce, and maintained fast response rates across email, chat, phone, and social platforms. I consistently met activity targets and resolved many issues on first contact.
I am skilled in calendar management, email correspondence, document preparation, and coordinating client communications using tools like Microsoft Office, Google Workspace, Zendesk, and HubSpot. I prioritize organization and timely task completion to support operational efficiency.
I bring strong verbal and written communication, task tracking, and project coordination abilities, and I am committed to delivering dependable support that helps teams retain customers and operate smoothly.
Experience
Work history, roles, and key accomplishments
Business Development Representative
Salary.com
Oct 2025 - Jan 2026 (3 months)
Conducted 80–100 outbound customer interactions daily via cold calls and personalized emails, managed 100+ Salesforce records, and supported pipeline growth through consistent follow-up and documentation.
Customer Service Representative
Brookhouse Designs Int'l
Feb 2025 - Oct 2025 (8 months)
Responded across email, live chat, phone and social media with a 98% fast response rate and resolved 50+ client issues on first contact, maintaining up-to-date product knowledge to ensure accurate support.
Customer Service Representative
Nomsak Limited
Apr 2024 - Dec 2024 (8 months)
Resolved customer tickets on first contact, helped increase client retention to 90%, handled inbound calls/chats/emails, and supported marketing by creating monthly newsletters that boosted open rates.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Botany
2017 - 2021
Completed a Bachelor of Science in Botany at Nnamdi Azikiwe University from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Blessing?
You can contact Blessing and 90k+ other talented remote workers on Himalayas.
Message BlessingFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
