Flourish Kehinde

I’m a customer-focused, results-driven professional with over 5 years of experience as a Virtual Assistant and Customer Service Representative. I handle high-volume inquiries, resolve complex issues, and keep customers satisfied through clear communication and problem-solving.

In my recent role, I managed customer inquiries via phone, email, and chat; scheduled and confirmed appointments; maintained accurate records; and improved operational quality—reducing scheduling conflicts by 35%, data entry errors by 30%, and administrative tasks by 30%. I also drive growth through proactive outreach and follow-ups, improving customer retention by 20%, while earlier sales work included 150+ cold calls daily with a 10% conversion rate and 95% customer satisfaction.