Micheal Ashiedu
@michealashiedu
I improve customer response times, manage CRM workflows, and support remote operations.
NigeriaWhat I'm looking for
I've supported customer relationships for The Call Gurus USA, resolving more than 500 customer inquiries through phone and email while helping reduce response time by 39% through improved service protocols.
Across remote insurance roles with Lhar Insurance Market Hub and Perlux Life Insurance, I handled high-volume inbound and outbound calls, qualified prospects, managed leads in CRM systems, and transferred eligible clients to licensed advisors. I also trained new agents on CRM navigation and customer engagement practices.
At Abbary Flours Plant, I supported the Managing Director with scheduling, administrative coordination, research, stakeholder communication, and process-improvement ideas for sales and growth.
Experience
Work history, roles, and key accomplishments
Customer Relationship Expert
The Call Gurus USA
Jan 2026 - Jul 2026 (6 months)
Designed and implemented customer service protocols that reduced response time by 39%. Handled over 500 customer inquiries and resolved pending issues via phone and email support.
Education
Degrees, certifications, and relevant coursework
Post Graduate Diploma (PGD)
Post Graduate Diploma, General Studies
Pursuing a Post Graduate Diploma to further enhance professional knowledge and skills.
Higher National Diploma (HND)
Higher National Diploma, General Studies
Completed a Higher National Diploma, gaining advanced knowledge in the field of study.
National Diploma (ND)
National Diploma, General Studies
Completed a National Diploma, building foundational knowledge and practical skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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