angela Nwankwo
@angelanwankwo
Customer service and sales professional who drives satisfaction and measurable revenue growth.
NigeriaWhat I'm looking for
I’m a dedicated customer service and sales representative with over 3 years of professional experience helping clients, resolving complaints, and improving satisfaction. I combine customer support strength with sales drive, consistently focusing on clear communication, confidentiality, and independent problem-solving.
In my sales roles, I built relationships with healthcare professionals, gathered market feedback, and delivered accurate sales reporting. I’ve met and surpassed targets with above 80%, including product presentations and demonstrations that address customer inquiries and drive results.
I’ve also worked in tech-enabled support and remote environments through a digital IT support skills program, where I gained hands-on experience using project management tools (Trello, Asana, Monday.com, Calendly) and CRM tools like HubSpot. I’m now seeking to apply my management, operational, and sales experience in the tech industry to support growth and efficiency.
Experience
Work history, roles, and key accomplishments
Support Internship
Digital Witch Support
Jul 2025 - Dec 2025 (5 months)
Supported remote and on-site IT support skill training through hands-on work with project management and CRM tools. Streamlined tasks and customer interactions using Trello, Asana, Monday.com, Calendly, HubSpot, and Google Workspace/Microsoft Office.
Sales Representative
Ice Healthcare
Jan 2020 - Dec 2022 (2 years 11 months)
Drove pharmaceutical product sales by building relationships with healthcare professionals and delivering product presentations and demos. Consistently met and surpassed sales targets, achieving above 80% target performance with accurate sales reporting and market feedback.
Customer Service Representative
Creative Workspace
Sep 2018 - Dec 2019 (1 year 3 months)
Provided customer support for memberships, handling sign-ups, cancellations, and technical issues via email, phone, and in-person. Coordinated events and updated member records while collaborating with internal teams to resolve issues and improve customer satisfaction.
Sales Representative
Brand Concept at Game Nigeria
Sep 2017 - Aug 2018 (11 months)
Promoted and sold premium beverage products through tastings and in-store demonstrations while building customer relationships and generating leads. Met or exceeded monthly sales targets, averaging 25% sales growth, and executed strategies to expand market share.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Attended National Open University (NOUN); qualification and dates not specified.
National Teacher Institute (NTI)
Postgraduate Diploma in Education, Education
Completed a Postgraduate Diploma in Education at the National Teacher Institute (NTI).
Federal Polytechnic Bida
Higher National Diploma (HND), Accounting
Earned a Higher National Diploma (HND) in Accounting from Federal Polytechnic Bida.
Government Day Secondary School
Attended Government Day Secondary School in Minna, Niger State; program and dates not specified.
National Examination Council (NECO)
National Examination Council (NECO)
Completed National Examination Council (NECO) examinations; subject details and dates not provided.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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