Open to opportunities

Crystal Domingue

@crystaldomingue

Message

Results-driven director with expertise in partner operations and sales.

United States

Message

What I'm looking for

Seeking a challenging role that leverages my expertise in customer success, partner operations and sales to drive business growth and excellence, with a focus on developing and executing revenue-generating partnerships and leading cross-functional teams to achieve strategic objectives.

As a seasoned director with a proven track record in network operations and sales, I leverage my expertise to drive business growth and excellence. With a strong background in managing global portfolios, partner relations, and program operations, I excel in developing and executing revenue-generating partnerships and leading cross-functional teams to achieve strategic objectives.

My experience in the corporate workplace solutions and marketplace industry has equipped me with the skills to navigate complex operational projects, troubleshoot technical issues, and implement process improvements. I am well-versed in CRM migration, API integration, and data analysis, with a keen eye for detail and a passion for delivering actionable insights that inform business decisions.

With a strong educational foundation in education and language, I am a collaborative leader who thrives in fast-paced environments and is dedicated to fostering strong relationships with key clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Director, Network Operations

Upflex, Inc.

May 2022 - Jun 2024 (2 years 1 month)

Managed a global portfolio of 7,000+ service provider accounts, generating over $10 million in annual sales. Oversaw partner relations, program operations, and led multi-channel API integration projects to enhance operational efficiency. Implemented HubSpot CRM migration and conducted in-depth data analysis to inform GTM strategies.

PMP Salesforce SQL HubSpot API Integration Data Analysis Project Management Product Management Customer Relationship Management Technical Troubleshooting

Manager Team Lead, Community Sales & Ops

IWG Plc.

May 2018 - Feb 2022 (3 years 9 months)

Oversaw operations and customer service for co-working brand Spaces at 6 locations in Hong Kong. Managed P&L, customer satisfaction, and a team of 20 customer success managers. Developed event venue packages and planned corporate networking events.

Customer Service Team Leadership Event Planning Negotiation Account Management Operations Management Customer Success Marketing Facilities Management

Location Manager

The Hive (Hong Kong)

Dec 2014 - Apr 2018 (3 years 4 months)

Increased membership and F&B sales by 150% year-over-year while overseeing co-working space operations. Managed a team of 50 and led new restaurant opening projects across APAC branches.

Business Development Team Management Sales Growth Customer Satisfaction Event Management Operations Management Financial Planning Marketing

Co-Founder & General Manager

Asia Catering Holdings Limited

Apr 2011 - Oct 2014 (3 years 6 months)

Founded and grew a successful Southeast Asian restaurant brand in Hong Kong, managing strategic planning, operations, and market positioning across multiple locations. Led recruitment, training, and daily management while developing business plans, scalable SOPs, and cost controls to drive profitability. Directed new openings and oversaw financial performance to ensure sustainable growth.