Open to opportunities

Nicolle Yamat

@nicolleyamat

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Results driven professional with expertise in business operations and client success.

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in business operations and client success to drive revenue growth and profitability.

As a seasoned professional with a strong background in business operations and client success, I have developed a unique expertise in coordinating multi-faceted teams and executing strategic initiatives. With a proven track record of achieving high client retention rates and revenue growth, I am confident in my ability to leverage analytical skills for financial forecasting and data management.

Throughout my career, I have demonstrated leadership skills, effective communication, and the ability to handle challenging customer situations. I am skilled in bridging the gap between sales and support teams to deliver exceptional customer service and satisfaction. My industry background in hospitality, financial markets, cutting-edge software solutions, and advocacy for clients in the public and private sectors has given me a unique perspective and skillset.

I am a results-driven professional with a passion for driving business growth and profitability. I am adept at leading cross-functional teams and fostering strong customer relationships to achieve exceptional results. With a strong focus on customer relationship management, I am committed to delivering exceptional service and driving revenue growth.

Experience

Work history, roles, and key accomplishments

Conference Services Manager

Kona Beach Hotel Management, LLC

Oct 2023 - Sep 2024 (11 months)

Oversaw all aspects of event execution, managing banquet operations and ensuring client satisfaction. Achieved revenue goals exceeding 195% through effective sales strategies and exceptional service delivery.

Event Management Event Management Operations Client Services Sales Strategies Team Leadership Revenue Contract Management Customer Relationship Management Communication Skills Problem Solving

Distribution Coordinator

Research Affiliates

Sep 2021 - Apr 2023 (1 year 7 months)

Coordinated communication between teams to effectively promote Research Affiliates’ insights and products. Managed relationships with key partners and utilized data management tools for forecasting and tracking revenue opportunities.

Relationship Management Data Analysis Communication Skills Project Coordination Financial Forecasting Team Collaboration CRM Software Travel Coordination Marketing Support

Digital Customer Success Account Manager

Access Corporation

Jan 2020 - Oct 2021 (1 year 9 months)

Managed a portfolio of 150 client accounts, securing contract renewals and increasing account value through upselling. Analyzed KPIs to optimize digital campaigns and conducted product demonstrations.

Renewals Upselling KPI Analysis Salesforce Digital Marketing Customer Engagement Presentation Skills CRM Tools

Customer Success Manager

Information Governance Solutions, LLC

Oct 2017 - Dec 2019 (2 years 2 months)

Architected a successful customer success program with a 98% renewal rate. Managed financial projections and developed Salesforce tools for data-driven decision-making and strategic planning.

Customer Success Renewal Management Salesforce Data Analysis Relationship Building Training Development Cross Functional Collaboration Marketing Support Strategic Planning

Business Manager

Townsend Public Affairs, Inc.

Oct 2014 - Oct 2017 (2 years 11 months)

Managed finance and accounting activities across multiple offices, implementing business planning strategies to achieve revenue goals and controlling expenses effectively.

Finance Management Business Planning Revenue Forecasting Payroll Management Microsoft Excel Compliance