ange estes

Provided comprehensive support to a high-net-worth individual and family, managing personal, financial, and professional affairs with a high level of trust and discretion.

Led the development and implementation of the customer success vision and strategy, resulting in a 10% increase in account expansion and a 50% increase in Customer Lifetime Value. Built operational infrastructure and established KPIs for customer onboarding and retention.

Achieved a 99% Gross Retention Rate and led a team of 25 Customer Success Managers, enhancing performance and customer satisfaction through strong relationship management and process improvements.

Improved Customer Health Scores and reduced churn through proactive health checks and effective knowledge management, achieving high response and resolution rates.

Increased Customer Retention Rate to 100% and improved Customer Satisfaction by cultivating a customer-centric culture and implementing gamified onboarding strategies.

Boosted annual revenue growth by creating a VIP program that enhanced guest experiences through personalized services and tailored amenities.

Managed event life cycles for large-scale events, ensuring seamless experiences for guests and VIPs through meticulous planning and execution.

Oversaw daily operations and customer service, contributing to the overall success and growth of the restaurant.

Currently pursuing a Master of Business Administration (M.B.A) with a focus on enhancing business acumen and leadership skills to drive organizational success.

Completed a Bachelor of Arts in Communication and Mass Media, focusing on effective communication strategies and media analysis.