Open to opportunities

Amy Yamashita

@amyyamashita

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Dynamic operations director with expertise in business development.

United States

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What I'm looking for

I seek a role that fosters growth, innovation, and team collaboration.

With over 15 years of diverse experience in operations and business development, I have honed my skills in project management, financial planning, and customer success. Currently serving as the Director of Operations at QQ168 Inc., I oversee operations across multiple locations, ensuring consistent quality and service while leading menu development and marketing strategies. My role involves managing financial planning and expansion efforts, showcasing my ability to drive growth and enhance operational efficiency.

Previously, I have excelled as a Customer Success Specialist at Prizeout, where I resolved customer issues and established service policies to enhance customer experiences. My entrepreneurial spirit led me to own and operate an eCommerce boutique, where I successfully grew the business through strategic marketing and social media engagement. I am passionate about building relationships and fostering team development, which has been a cornerstone of my career across various roles.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

QQ168 Inc.

Jan 2024 - Present (1 year 6 months)

Oversee operations across multiple locations, ensuring consistent quality and service. Lead menu development, marketing strategies, and employee management across all branches. Manage financial planning, reporting, and expansion efforts, including new locations and renovations.

Project Management Financial Planning Employment Management Marketing Strategies Operations Management

Customer Success Specialist

Prizeout

Jan 2023 - Jan 2024 (1 year)

Resolved customer issues using Zendesk and collaborated with sales and support teams to ensure seamless customer experiences. Established customer service policies and provided high-level product support.

Zendesk Customer Service Problem Solving Team Collaboration Policy Development

Business Manager

FixBuild LLC

Feb 2021 - Jan 2023 (1 year 11 months)

Streamlined office operations, managed finances, and developed business strategies for multiple locations. Supervised recruitment, project management, and financial tracking to ensure company success.

Office Management Financial Management Business Strategy Recruitment Project Management

Owner/Operator

Ecommerce Boutique

Apr 2014 - Jan 2021 (6 years 9 months)

Grew online business through social media and strategic marketing while managing operations, inventory, and supplier relations.

Ecommerce Social Media Marketing Inventory Management Business Operations

CRM Specialist

Land Home Financial Services, Inc.

Jan 2016 - Jan 2018 (2 years)

Managed internet leads using CRM tools and developed strategies to enhance customer loyalty and retention.

CRM Tools Customer Retention Strategy Development Retention

Accounting Team Lead

Norpac Fisheries Export

Jan 2016 - Jan 2017 (1 year)

Led the accounting team, managing financial reports, auditing, and year-end statements for the company.

Accounting Financial Reporting Auditing Team Leadership

Lead Accounting/Payroll & HR Associate

Seal Masters of Hawaii

Jan 2015 - Jan 2016 (1 year)

Managed payroll, accounts payable/receivable, and employee recruitment, improving team productivity through effective policies.

Payroll Management Accounts Payable Accounts Receivable HR Management Policy Development

Executive Assistant to the President

InSynergy, Engineering Inc.

Jan 2012 - Mar 2014 (2 years 2 months)

Oversaw high-level administrative duties, managed projects, and coordinated travel and event logistics for senior management.

Administrative Support Project Management Travel Coordination Event Management

Auditor

Neiman Marcus

Jan 2009 - Jan 2011 (2 years)

Conducted audits and reviewed internal control systems, providing actionable insights to ensure compliance.

Auditing Compliance Internal Controls Financial Analysis Reporting

Property Manager

Self-employed

Jan 2007 - Jan 2022 (15 years)

Managed property maintenance, tenant relations, and rental collection, maintaining high occupancy rates and tenant satisfaction.

Property Management Maintenance Collections Customer Satisfaction

Manager Trainee

The Hertz Corporation

Apr 2006 - Apr 2008 (1 year 11 months)

Managed sales campaigns, customer service, and daily operations while training new staff and achieving sales goals.

Sales Management Customer Service Staff Training Operations Management Campaign Management

Passenger Service Representative

Japan Airlines

Apr 2004 - Apr 2006 (2 years)

Provided translation services, handled customer inquiries, and managed gate, ramp, and cabin services for each flight.

Customer Service Translation inquiry handling Service Management

Education

Degrees, certifications, and relevant coursework

Hawaii Pacific University

Bachelor of Arts, Business Management

Studied Business Management and Liberal Arts, gaining a comprehensive understanding of business principles and practices.

Nucamp

Bootcamp Certificate, Web Development

Completed a Web Development Bootcamp focusing on HTML, CSS, JavaScript, React, React Native, Node.js, and MongoDB, equipping with essential skills for frontend and backend development.