Open to opportunities

Richard Ludwig

@richardludwig

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Accomplished professional specializing in partner programs and operations.

United States

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities in partner operations.

I am an accomplished professional with extensive experience in global high-tech companies across North America, Europe, and Asia. My expertise lies in partner programs, operations, and processes, where I have successfully driven business development and enabled growth through strategic initiatives. I excel in building strong relationships and managing partnerships, leveraging my sound negotiation skills to foster collaboration and achieve mutual goals.

Throughout my career, I have held leadership roles such as Global Director of Partner Programs at Boomi, where I owned the go-to-market strategy and execution of global partner programs. My efforts led to a remarkable 42% increase in channel cross-sell revenue and a significant reduction in manual processes. I have also managed partner operations at DomainTools and Informatica, focusing on enhancing operational efficiency and developing innovative partner portal applications integrated with Salesforce.

With a strong foundation in project management and process automation, I am dedicated to optimizing partner business operations and driving customer satisfaction. My multilingual capabilities in English, German, and French further enhance my ability to connect with diverse teams and stakeholders, making me a versatile asset in any organization.

Experience

Work history, roles, and key accomplishments

Global Director, Partner Programs

BOOMI

Oct 2021 - Dec 2023 (2 years 2 months)

Owned the GTM strategy and execution of global partner programs, orchestrating operational support and automation for efficiency. Led Salesforce-based PRM development and rolled out strategic initiatives, increasing channel cross-sell revenue by 42%.

Salesforce PRM Business Operations Project Management Data Analysis Change Management Vendor Management Problem Solving Process Automation

Manager Partner Operations and Programs

DOMAINTOOLS

Jan 2019 - Feb 2021 (2 years 1 month)

Led the implementation and improvement of operational processes to increase global channel sales efficiency. Developed PRM applications integrated with Salesforce and built a new global reseller partner program in under 180 days.

Partner Operations Salesforce PRM Project Management Application Development Channel Sales Process Optimization Change Management

Manager Partner Services and Operations

INFORMATICA

Jan 2017 - Dec 2018 (1 year 11 months)

Orchestrated operational processes to align with global channel GTM strategies. Led Salesforce-based PRM development and improved partner business processes, increasing user efficiency by 75%.

Salesforce PRM Process Optimization Project Management User Experience Change Management Data Analysis

WW Partner Operations

DOCUSIGN

Sep 2014 - Oct 2016 (2 years 1 month)

Directed operational process improvements for lead, order, billing, and partner onboarding. Enhanced partner programs and streamlined operations, reducing turnaround time by 30%.

Partner Operations Process Improvement Business Development Project Management Partner Enablement Change Management Workflow Optimization

Global Partner Program Manager

VMWARE

Jan 2012 - Jun 2014 (2 years 5 months)

Defined and optimized PRM operational processes and partner portal. Built partner lead management processes and refreshed partner programs to align with GTM strategies.

Partner Management PRM Lead Management Process Development Business Strategy KPI Analysis Project Management Change Management Partner Enablement

Sr. Program Manager – Channels

VCE

Mar 2010 - Nov 2011 (1 year 8 months)

Managed worldwide channel partner enablement and operations, developing training offerings and coordinating partner enablement tools. Supported integration of partner portal with SFDC.

Channel Management Partner Enablement Training Development Project Management Cloud Computing Business Strategy Process Development Change Management

Channel Business Consultant

INGRAM MICRO

Apr 2004 - Mar 2009 (4 years 11 months)

Developed sales and technical enablement programs for resellers, coordinating training delivery and defining operational processes for partner onboarding.

Sales Enablement Technical Training Onboarding Process Development Project Management Vendor Management Change Management Marketing Strategy

Channel Partner Manager

CA Technologies

Oct 2000 - Apr 2004 (3 years 6 months)

Managed distribution and VAR partners, conducting business planning and supporting channel marketing. Created and delivered sales and technical trainings, exceeding revenue goals by 20%.

Channel Management Business Planning Sales Training Revenue Project Management Partner Relationships Technical Training Negotiation Process Improvement

Product Marketing and Vendor Manager

Ingram Micro/IT DISTRIBUTOR

May 1992 - Oct 2000 (8 years 5 months)

Developed marketing programs and managed vendor relationships, launching products and improving profitability. Amplified sales through innovative marketing strategies.

Product Marketing Vendor Management Marketing Strategy Sales Support Project Management Contract Negotiation Process Development Demand Generation

Education

Degrees, certifications, and relevant coursework

Siemens

Bachelor of Science (equiv.), Communication Electronics Engineering

Completed a Bachelor of Science equivalent in Communication Electronics Engineering through the Siemens Education Program, focusing on the principles of electronics and communication technologies.