Open to opportunities

Deanna Hart-Nokes

@deannahartnokes

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Strategic Head of Operations with expertise in event management.

United States

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in operations and event management to drive growth and enhance customer experiences.

I am a strategic and accomplished Head of Operations Leader with a proven track record in scaling startups and managing diverse events. My expertise lies in driving revenue growth while enhancing customer experiences and operational efficiency. I have successfully launched both virtual and in-person events, resulting in significant revenue growth and high client satisfaction. My commitment to fostering community engagement and developing strategic partnerships has consistently exceeded performance targets.

Throughout my career, I have honed my skills in event planning, customer success strategies, and team management. In my current role as Senior Director of Event Operations & Customer Success at EventsPass/Compusystems, I lead the execution of onsite event support for large-scale events, ensuring seamless client and guest experiences. My ability to define and track key performance indicators has driven continuous improvements in customer satisfaction and team productivity.

Previously, as Head of Operations at Offsyte, I managed a team of operations professionals and significantly increased organizer retention by implementing effective follow-up strategies. My experience also includes building and leading community engagement initiatives at Kinema, where I successfully increased monthly screenings by 120%. I am dedicated to delivering exceptional results and creating impactful event experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Director of Event Operations & Customer Success

Current

EventsPass/Compusystems

Jul 2024 - Present (10 months)

Lead the execution of onsite event support for large-scale events, managing technical issues and client communications. Foster strong client relationships and track KPIs to enhance customer satisfaction and operational efficiency. Implement streamlined processes for project management and team productivity.

Event Management Client Relationship Management Technical Support KPI Tracking Project Management Communication Skills Problem Solving Team Leadership Data Analysis

Head of Operations

Offsyte

Aug 2022 - May 2023 (9 months)

Managed operations for a startup connecting companies with vendors for team-building events. Increased organizer retention by 30% and launched in-person experiences in major cities. Oversaw virtual event production and vendor onboarding, enhancing revenue and client satisfaction.

Operations Management Event Production Customer Success Data Reporting Vendor Management Revenue Team Leadership Strategic Planning Policy Development Analytics

Head of Community

Kinema

Apr 2021 - Sep 2022 (1 year 5 months)

Developed and executed community engagement strategies, significantly increasing monthly screenings. Managed marketing campaigns and strategic partnerships, while overseeing events and performance metrics for host engagement.

Community Engagement Marketing Strategy Event Planning Partnership Development Content Creation Social Media Management Customer Support Data Analysis

Event Director

Nitehawk Cinema

Sep 2018 - Apr 2020 (1 year 7 months)

Led event management and promotion across multiple locations, achieving significant revenue growth. Responsible for all aspects of private events, including sales, budgeting, and team coordination.

Event Management Revenue Team Leadership Budgeting Client Communication Event Planning Contract Negotiation Team Coordination

Marketing Manager

AMC Networks

Nov 2014 - Sep 2018 (3 years 10 months)

Managed marketing strategies and sponsorship negotiations for film festivals, overseeing a large team of brand ambassadors. Achieved significant subscriber growth and enhanced brand presence across social media platforms.