Crabz Mthembu

Developed training materials and oversaw client onboarding. Monitored helpdesk performance and ensured adherence to standard operating procedures.

Managed data cleansing routines, verified data accuracy, and maintained data integrity. Engaged with donors to update contact information.

Increased customer base and improved service quality through strategic initiatives. Managed vendor dispatch and escalated unresolved queries.

Provided customer support by evaluating problems and routing calls. Enhanced customer loyalty through effective communication and problem-solving.

Oversaw customer service operations, managed team schedules, and developed standard operating procedures. Led training for new team members and prepared performance reports.

Managed executive calendars, arranged travel, and prepared reports. Organized office systems and took minutes during meetings to ensure smooth operations.

Responsible for generating sales pipeline through prospecting and managing an e-commerce platform. Developed strong relationships with clients and coordinated logistics for sneaker procurement.

Completed a Marketing Diploma, focusing on various aspects of marketing strategies and customer engagement.

Completed Matric, which included foundational education and skills necessary for further studies.

Obtained a TEFL Certificate, which qualifies for teaching English as a foreign language.

Completed a Digital Marketing Certificate, focusing on digital marketing strategies and tools.

Completed a PCI Security Awareness Certificate, emphasizing the importance of data security and compliance.