EMErnie Magilasi
@erniemagilasi
Customer Support Specialist. Thriving in tech start-ups, adapting to evolving needs of tech demand.
South AfricaWhat I'm looking for
Experienced Customer Support Specialist with 4 years in optimizing operations, achieving a 15% cost reduction. Successfully drove initiatives leading to a 25% increase in customer satisfaction and revenue growth. My career has been shaped by my time in customer support roles in the dynamic world of tech start-ups. These experiences have not only been professional milestones but also a personal journey of growth. Despite lacking a technical background, I have thrived in the challenging realm of customer support, developing a distinctive skill set characterized by adaptability, resilience, and an innate understanding of customers' evolving needs within the ever- shifting tech landscape.
Experience
LTAchieved a 90% customer satisfaction rate through prompt and effective resolution of customer inquiries and concerns. Maintained an average response time of under 30 minutes across all communication channels. Handled an average of 50 customer interactions daily, ensuring clear and concise communication.
WECustomer Service Representative & Office Assistant
Jul 2019 - Jun 2022 (2 years 11 months)
Managed customer interactions, resolved issues, contributed to office efficiency, and provided administrative and technical support.
Tech stack
Learn about the tools and technologies that Ernie likes to use.
Availability
Location
South AfricaAuthorized to work in
ZimbabweSalary expectations
Social media
Job categories
Skills
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