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Ernie Magilasi

@erniemagilasi

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Customer Support Specialist. Thriving in tech start-ups, adapting to evolving needs of tech demand.

South Africa

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Experienced Customer Support Specialist with 4 years in optimizing operations, achieving a 15% cost reduction. Successfully drove initiatives leading to a 25% increase in customer satisfaction and revenue growth. My career has been shaped by my time in customer support roles in the dynamic world of tech start-ups. These experiences have not only been professional milestones but also a personal journey of growth. Despite lacking a technical background, I have thrived in the challenging realm of customer support, developing a distinctive skill set characterized by adaptability, resilience, and an innate understanding of customers' evolving needs within the ever- shifting tech landscape.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

LIGHTHOUSE TECHNOLOGIES

Jul 2022 - May 2023 (10 months)

Achieved a 90% customer satisfaction rate through prompt and effective resolution of customer inquiries and concerns. Maintained an average response time of under 30 minutes across all communication channels. Handled an average of 50 customer interactions daily, ensuring clear and concise communication.

Customer Service Communication Skills Product Knowledge Training Documentation Process Improvement Data Analysis