Open to opportunities

Karabo Tladi

@karabotladi

Message

I am highly-motivated, conscientious and competent

South Africa

Message

What I'm looking for

Seeking a challenging role that leverages my expertise in customer service, technical support, and administration to drive business growth and excellence.

I am highly motivated, conscientious and competent collaborator who possesses in-depth knowledge and experience within the administrative and client services industry. With a proven track record of achievement, I bring positivity, support and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their company objectives.

With a desire and passion for continuous professional development, I am confident in my ability to add value to your organisation by always ensuring your customers and clients receive the best service possible. I can effectively multi-task, prioritize, and manage time to meet the demands of a dynamic environment.With over 15 years’ experience in various administrative and client services roles, I can be relied upon to deliver everything that I set out to achieve, whilst always seeking ways to help my employer grow, and save them money at the same time. My expertise, dedication to excellence, and results-oriented mindset make me an ideal asset to any forward-thinking organisation.

Experience

Work history, roles, and key accomplishments

Commission Administrator

CARTRACK (PTY) LTD

Jun 2019 - May 2023 (3 years 11 months)

Managed commission processing, reducing operational costs by 10% and disputes by 25%. Developed training materials that cut onboarding time by 30%. Handled over 200 commission reports per payment cycle with high precision, enhancing data integrity.

Commissions Data Analysis CRM Systems Financial Reporting Training Development Problem Solving Compliance Management

Internal Corporate Sales Support Administrator & Acting Supervisor

CARTRACK (PTY) LTD

Jun 2014 - May 2019 (4 years 11 months)

Enhanced sales productivity through CRM initiatives and improved client relationships, achieving a 95% service level. Managed contract lifecycle and coordinated multiple projects with attention to detail, ensuring compliance and successful negotiations.

CRM Software Client Relationship Management Sales Reporting Contract Negotiation Project Coordination Administrative Support Compliance Management Customer Satisfaction Problem Solving

Client Services Agent

CARTRACK (PTY) LTD

Jan 2011 - Jan 2014 (3 years)

Provided exceptional customer service by resolving inquiries and managing device services. Demonstrated strong problem-solving skills and conflict resolution, ensuring client satisfaction and retention.

Customer Service Problem Solving Conflict Resolution Documentation SLA Management Communication Skills Empathy