Open to opportunities

Phumzile Nxumalo

@phumzilenxumalo

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Technical and Customer Support Specialist

South Africa

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What I'm looking for

Available to work on US time, committed to delivering exceptional service and support.

I am a dedicated and results-driven Customer Support Specialist with over 4 years of experience in providing timely and effective solutions to product inquiries and issues. I possess excellent communication skills, both written and verbal, with a strong ability to navigate technical language and prioritize multiple tasks effectively.

I have a proven track record in enhancing customer experience by delivering high-level technical support, troubleshooting inquiries, and implementing process improvements. I am skilled at ensuring customer satisfaction and retention through in-depth knowledge of client operations and products.

I am proficient in managing all consumer interactions via calls, emails, and other tasks as directed by team management. I am competent in using CRM systems and adhering to company procedures, with a commitment to maintaining high standards of performance.