Open to opportunities

Asiphe Khalala

@asiphekhalala

Message

I am a results-driven operations and customer service professional improving efficiency and client satisfaction.

South Africa

Message

What I'm looking for

I am seeking an operations or administrative role where I can lead teams, improve processes, manage inventory and finances, and deliver excellent customer service while growing my leadership skills.

I am a results-driven operations and administration professional with over five years' experience enhancing efficiency, improving customer satisfaction, and supporting high-performing teams.

In my most recent role I oversaw daily workshop and front-office operations, conducted regular inventory checks and implemented improved tracking systems that reduced shortages. I trained staff in customer service and product knowledge, managed cash intake and reconciliations, and led recruitment and structured onboarding programs that shortened training time.

I leverage Microsoft Office, Google Workspace, Pastel and Sage alongside CRM tools to streamline processes, present clear reports, and solve operational challenges; I bring strong time management, stakeholder engagement and problem-solving skills to drive measurable service and productivity improvements.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Mboniseni Mkhize Group

Apr 2024 - Feb 2025 (10 months)

Oversaw daily workshop and front-office operations, implementing inventory tracking that reduced stock shortages and improved on-time service delivery. Managed cash reconciliations and led recruitment and training programs to shorten onboarding time and boost customer satisfaction.

Operations Management Inventory Control Staff Training Customer Service Recruitment Process Improvement Microsoft Office

Service Advisor

Mboniseni Mkhize Group

Sep 2023 - Apr 2024 (7 months)

Advised customers on vehicle maintenance and managed work orders, estimates, and invoices to ensure accuracy and timely service. Coordinated with technicians, resolved customer complaints promptly, and contributed to achieving sales targets.

Customer Service Invoicing Communication Technician Coordination Record keeping

Telesales Agent (B2B)

Protelecoms

Sep 2020 - Apr 2022 (1 year 7 months)

Conducted outbound B2B sales and appointment setting while handling client queries and product marketing to generate leads. Maintained client email communications and supported office tasks including meeting minutes and general administrative support.

B2B Sales Appointment Setting Client Communication Email Communication CRM Office Support Lead Generation

Office Administrator

Ntabankulu Local Municipality

Jan 2017 - Jul 2020 (3 years 6 months)

Coordinated data collection and stakeholder liaison for socio-economic reporting and maintained organized filing and meeting documentation. Managed executive schedules, travel arrangements, and used Microsoft Office to streamline administrative processes and event planning.

Data Collection Microsoft Office Scheduling Event Planning Report Preparation