Phumzile Mgobhozi

I am a results-driven back office administrator with over 4 years of experience in service-based industries. My attention to detail and organizational skills have allowed me to excel in various roles, including customer service and administrative support. I am committed to delivering high-quality support and driving administrative efficiency, ensuring that all tasks are completed accurately and on time.

In my current role as a Back Office Administrator at Vodacom, I handle escalations and solve queries to enhance the customer journey. I work closely with departments such as sales and confirmations, ensuring that all clients receive the highest level of customer satisfaction. My experience in handling sensitive information and resolving issues through collaboration with other departments has equipped me with the skills necessary to thrive in fast-paced environments.