Naledi Mpisane

Managed a portfolio of UK clients, streamlined email case workflows, administered media recruitment credits and produced daily/monthly reports to inform campaign strategy.

Led client training sessions online and onsite, managed incoming support and menu department calls, maintained attendance records and meeting minutes, and performed general administrative duties.

Managed onboarding and lifecycle of cloud drivers, ensured timely activations and profile closures, delivered driver training and monitored document compliance for operational readiness.

Provided passenger check-in and boarding support, served as cabin safety officer, managed OD administrative tasks and e-learning administration, and delivered high-standard customer service.

Handled guest reservations, check-ins, phone and email inquiries, and performed administrative tasks to support daily lodge operations and guest satisfaction.

Completed coursework in Tourism Management at Boston Business College between January 2007 and May 2008.

Completed Grade 12 (high school) education at Umzumbe Secondary School from January 2002 to November 2006.