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@naledimpisane
Experienced customer support administrator with 12+ years in client-facing administration.
I am an experienced customer support administrator with over 12 years delivering high-quality client service, training, and operational support across retail, software, and aviation sectors. I have consistently improved processes, managed client portfolios, produced accurate reporting, and used platforms such as HubSpot to track campaigns and support cases.
I excel at coordinating training (online and in-person), onboarding and lifecycle management, and administrating daily operations to ensure compliance and strong customer satisfaction. My background includes driving operational improvements, clear communication, and dependable administration that supports team success.
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Work history, roles, and key accomplishments
Talent Nexus
Jan 2025 - Jun 2025 (5 months)
Managed a portfolio of UK clients, streamlined email case workflows, administered media recruitment credits and produced daily/monthly reports to inform campaign strategy.
Gaap Point of Sale
Oct 2022 - Dec 2024 (2 years 2 months)
Led client training sessions online and onsite, managed incoming support and menu department calls, maintained attendance records and meeting minutes, and performed general administrative duties.
Takealot
Jun 2021 - Oct 2022 (1 year 4 months)
Managed onboarding and lifecycle of cloud drivers, ensured timely activations and profile closures, delivered driver training and monitored document compliance for operational readiness.
British Airways
Feb 2013 - Sep 2020 (7 years 7 months)
Provided passenger check-in and boarding support, served as cabin safety officer, managed OD administrative tasks and e-learning administration, and delivered high-standard customer service.
Umtamvuna Lodge
Jan 2012 - Jan 2013 (1 year)
Handled guest reservations, check-ins, phone and email inquiries, and performed administrative tasks to support daily lodge operations and guest satisfaction.
Degrees, certifications, and relevant coursework
Certificate or Diploma in Tourism Management, Tourism Management
2007 - 2008
Completed coursework in Tourism Management at Boston Business College between January 2007 and May 2008.
Grade 12 (High School), General Secondary Education
2002 - 2006
Completed Grade 12 (high school) education at Umzumbe Secondary School from January 2002 to November 2006.
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