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Naledi Mpisane

@naledimpisane

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Experienced customer support administrator with 12+ years in client-facing administration.

South Africa

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What I'm looking for

I’m looking for a customer-facing administrative or operations role where I can manage training and onboarding, improve support processes, and contribute to high customer satisfaction within a collaborative team.

I am an experienced customer support administrator with over 12 years delivering high-quality client service, training, and operational support across retail, software, and aviation sectors. I have consistently improved processes, managed client portfolios, produced accurate reporting, and used platforms such as HubSpot to track campaigns and support cases.

I excel at coordinating training (online and in-person), onboarding and lifecycle management, and administrating daily operations to ensure compliance and strong customer satisfaction. My background includes driving operational improvements, clear communication, and dependable administration that supports team success.

Experience

Work history, roles, and key accomplishments

Media Buying Account Executive

Talent Nexus

Jan 2025 - Jun 2025 (5 months)

Managed a portfolio of UK clients, streamlined email case workflows, administered media recruitment credits and produced daily/monthly reports to inform campaign strategy.

Media Buying HubSpot Client Management Reporting Campaign Tracking Recruitment coordination

Customer Software Support Administrator

Gaap Point of Sale

Oct 2022 - Dec 2024 (2 years 2 months)

Led client training sessions online and onsite, managed incoming support and menu department calls, maintained attendance records and meeting minutes, and performed general administrative duties.

Customer Support Training Delivery Documentation Meeting Minutes

Driver Operations Coordinator

Takealot

Jun 2021 - Oct 2022 (1 year 4 months)

Managed onboarding and lifecycle of cloud drivers, ensured timely activations and profile closures, delivered driver training and monitored document compliance for operational readiness.

Operations Coordination Training Delivery Compliance Monitoring Documentation Management

Customer Service Associate

British Airways

Feb 2013 - Sep 2020 (7 years 7 months)

Provided passenger check-in and boarding support, served as cabin safety officer, managed OD administrative tasks and e-learning administration, and delivered high-standard customer service.

Customer Service Safety Procedures E Learning Administration Administrative Support

Temp Receptionist

Umtamvuna Lodge

Jan 2012 - Jan 2013 (1 year)

Handled guest reservations, check-ins, phone and email inquiries, and performed administrative tasks to support daily lodge operations and guest satisfaction.

Reserving Phone Support