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Shakira Wagiet

@shakirawagiet

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Efficient administrative assistant providing exceptional customer support.

South Africa

Message

What I'm looking for

I seek a role that challenges me and allows for professional growth.

I am an efficient administrative assistant with a proven track record of providing exceptional support to senior executives and teams. My hands-on approach allows me to competently complete any task at hand, ensuring that customer needs are met with the utmost professionalism. With strong interpersonal skills and cultivated experience in customer relations, I excel in creating seamless experiences for clients.

Throughout my career, I have developed a thorough knowledge of all Microsoft programs and have honed my verbal and written communication skills. My experience spans various roles, including Internal Customer Solutions Consultant and Sales & Marketing Assistant, where I have successfully managed client accounts, provided solutions to customer queries, and contributed to continuous performance improvement processes. I am passionate about building a career that challenges and expands my knowledge and skills.

Experience

Work history, roles, and key accomplishments

Current

Internal Customer Solutions Consultant

Current

Kerston Foods

Jan 2023 - Present (2 years 8 months)

Provide significant support to customers and the team by responding to queries, troubleshooting technical issues, and ensuring a seamless customer experience. Proactively manage customer feedback and maintain accurate records of customer details.

Customer Service Technical Support Problem Solving Data Analysis Microsoft Office Order Processing Communication Customer Relationship Management Sales Target Achievement

Sales & Marketing Assistant

Proficient Packaging

Jan 2021 - Jan 2022 (1 year)

Managed client accounts and provided service and support while creating sales reports and generating sales orders. Acted as a liaison between clients and the production team, ensuring effective communication and logistics.

Sales Reporting Customer Relationship Management Communication Logistics Coordination Microsoft Office Paradigm Software

Receptionist/Admin Assistant

Proficient Packaging

Sep 2020 - Jan 2021 (4 months)

Managed switchboard operations, welcomed visitors, and assisted clients with queries. Supported the sales team with pricing and invoicing while maintaining office procedures and filing.

Switchboard Management Customer Service Invoicing Communication Sales Support Microsoft Office

Gallery Hostess/Receptionist/Admin Assistant

SHF (Sutherlands Home Furnishings)

Jun 2019 - May 2020 (11 months)

Welcomed clients, answered telephone inquiries, and processed payments. Managed client information and handled customer queries, ensuring a positive experience.

Customer Service Payment Processing Communication Client Management

Executive Assistant to the Directors

Klutch Productions

May 2018 - Mar 2019 (10 months)

Liaised with clients, processed orders, and generated quotes. Managed product orders and assisted in creating presentations for clients.

Order Processing Presentation Skills Communication Microsoft Office

Receptionist/PA

Edu Invest

Sep 2017 - Mar 2018 (6 months)

Managed office communications, updated manuals, and handled client queries. Assisted with planning company events and maintaining a clean reception area.

Office Management Communication Event Planning Microsoft Office

Assistant to Inbound Coordinator

Takealot.com

Aug 2016 - Dec 2016 (4 months)

Tracked orders from suppliers, calculated estimated delivery times, and communicated with clients regarding delivery dates. Handled customer queries and complaints.

Customer Service Data Extraction Communication Microsoft Excel

Admin Assistant

Mancosa

Mar 2016 - Jun 2016 (3 months)

Performed general filing, receptionist duties, and invigilated exams. Supported office operations and maintained records.

Receptionist Duties Communication

Education

Degrees, certifications, and relevant coursework

Plumstead High School

High School Diploma, General Education

2009 - 2013

Grade: Grade 12

Completed Grade 12 with a focus on subjects including English, Afrikaans, Business Economics, Geography, Biology, Life Orientation, and Maths Literacy, which provided a solid foundation for further education.