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Shakira Wagiet

@shakirawagiet

Efficient administrative assistant providing exceptional customer support.

South Africa
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What I'm looking for

I seek a role that challenges me and allows for professional growth.

I am an efficient administrative assistant with a proven track record of providing exceptional support to senior executives and teams. My hands-on approach allows me to competently complete any task at hand, ensuring that customer needs are met with the utmost professionalism. With strong interpersonal skills and cultivated experience in customer relations, I excel in creating seamless experiences for clients.

Throughout my career, I have developed a thorough knowledge of all Microsoft programs and have honed my verbal and written communication skills. My experience spans various roles, including Internal Customer Solutions Consultant and Sales & Marketing Assistant, where I have successfully managed client accounts, provided solutions to customer queries, and contributed to continuous performance improvement processes. I am passionate about building a career that challenges and expands my knowledge and skills.

Experience

Work history, roles, and key accomplishments

KF
Current

Internal Customer Solutions Consultant

Kerston Foods

Jan 2023 - Present (2 years 8 months)

Provide significant support to customers and the team by responding to queries, troubleshooting technical issues, and ensuring a seamless customer experience. Proactively manage customer feedback and maintain accurate records of customer details.

SF

Gallery Hostess/Receptionist/Admin Assistant

SHF (Sutherlands Home Furnishings)

Jun 2019 - May 2020 (11 months)

Welcomed clients, answered telephone inquiries, and processed payments. Managed client information and handled customer queries, ensuring a positive experience.

TA

Assistant to Inbound Coordinator

Takealot.com

Aug 2016 - Dec 2016 (4 months)

Tracked orders from suppliers, calculated estimated delivery times, and communicated with clients regarding delivery dates. Handled customer queries and complaints.

MA

Admin Assistant

Mancosa

Mar 2016 - Jun 2016 (3 months)

Performed general filing, receptionist duties, and invigilated exams. Supported office operations and maintained records.

Education

Degrees, certifications, and relevant coursework

PS

Plumstead High School

High School Diploma, General Education

2009 - 2013

Grade: Grade 12

Completed Grade 12 with a focus on subjects including English, Afrikaans, Business Economics, Geography, Biology, Life Orientation, and Maths Literacy, which provided a solid foundation for further education.

Tech stack

Software and tools used professionally

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Shakira Wagiet - Internal Customer Solutions Consultant - Kerston Foods | Himalayas