Shakira Wagiet
@shakirawagiet
Efficient administrative assistant providing exceptional customer support.
What I'm looking for
I am an efficient administrative assistant with a proven track record of providing exceptional support to senior executives and teams. My hands-on approach allows me to competently complete any task at hand, ensuring that customer needs are met with the utmost professionalism. With strong interpersonal skills and cultivated experience in customer relations, I excel in creating seamless experiences for clients.
Throughout my career, I have developed a thorough knowledge of all Microsoft programs and have honed my verbal and written communication skills. My experience spans various roles, including Internal Customer Solutions Consultant and Sales & Marketing Assistant, where I have successfully managed client accounts, provided solutions to customer queries, and contributed to continuous performance improvement processes. I am passionate about building a career that challenges and expands my knowledge and skills.
Experience
Work history, roles, and key accomplishments
Internal Customer Solutions Consultant
Kerston Foods
Jan 2023 - Present (2 years 8 months)
Provide significant support to customers and the team by responding to queries, troubleshooting technical issues, and ensuring a seamless customer experience. Proactively manage customer feedback and maintain accurate records of customer details.
Sales & Marketing Assistant
Proficient Packaging
Jan 2021 - Jan 2022 (1 year)
Managed client accounts and provided service and support while creating sales reports and generating sales orders. Acted as a liaison between clients and the production team, ensuring effective communication and logistics.
Receptionist/Admin Assistant
Proficient Packaging
Sep 2020 - Jan 2021 (4 months)
Managed switchboard operations, welcomed visitors, and assisted clients with queries. Supported the sales team with pricing and invoicing while maintaining office procedures and filing.
Gallery Hostess/Receptionist/Admin Assistant
SHF (Sutherlands Home Furnishings)
Jun 2019 - May 2020 (11 months)
Welcomed clients, answered telephone inquiries, and processed payments. Managed client information and handled customer queries, ensuring a positive experience.
Executive Assistant to the Directors
Klutch Productions
May 2018 - Mar 2019 (10 months)
Liaised with clients, processed orders, and generated quotes. Managed product orders and assisted in creating presentations for clients.
Receptionist/PA
Edu Invest
Sep 2017 - Mar 2018 (6 months)
Managed office communications, updated manuals, and handled client queries. Assisted with planning company events and maintaining a clean reception area.
Assistant to Inbound Coordinator
Takealot.com
Aug 2016 - Dec 2016 (4 months)
Tracked orders from suppliers, calculated estimated delivery times, and communicated with clients regarding delivery dates. Handled customer queries and complaints.
Admin Assistant
Mancosa
Mar 2016 - Jun 2016 (3 months)
Performed general filing, receptionist duties, and invigilated exams. Supported office operations and maintained records.
Education
Degrees, certifications, and relevant coursework
Plumstead High School
High School Diploma, General Education
2009 - 2013
Grade: Grade 12
Completed Grade 12 with a focus on subjects including English, Afrikaans, Business Economics, Geography, Biology, Life Orientation, and Maths Literacy, which provided a solid foundation for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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