Corinna Mayers

I am a passionate and resourceful Customer Success Manager with over six years of experience empowering teams to create memorable customer experiences and elevate support standards. I excel at building customer-first cultures where satisfaction and loyalty thrive, implementing innovative strategies, and fostering deep connections with clients. My ability to navigate high-volume inquiries and solve complex challenges has consistently delivered a seamless customer journey.

In my current role as an Insurance Adjuster, I thrive in fast-paced settings, handling up to 30 claims daily while reducing resolution times by 23%. I prioritize delivering top-notch customer service throughout the claims journey, leading to consistently high satisfaction scores. My analytical skills have allowed me to identify patterns in claims data, driving process improvements that enhance outcomes across the department.

Previously, as a Case Manager in Special Education, I maintained detailed records for over 50 IEPs and assessments, improving communication efficiency by 18%. I collaborated closely with teachers and support staff to create customized expectations for students, ensuring compliance with federal and state guidelines. My commitment to fostering a supportive environment has led to noticeable improvements in student performance and engagement.