Jason Rivers
@jasonrivers
Customer Success Manager driving retention and strategic client outcomes.
United StatesWhat I'm looking for
I am a Customer Success Manager with 15 years of experience in account management and technology solutions, skilled at aligning strategic initiatives with client objectives and managing cross-functional teams to improve engagement and outcomes. I have delivered measurable results including a 12% increase in annual renewals, management of lifecycle operations for 600 real-estate banking clients, and operational improvements that accelerated performance and reduced churn.
My background includes claims resolution, senior account management, and large-portfolio reconciliation, demonstrating strong communication, negotiation, and data-driven decision-making. I build relationships, design custom KPIs, run QBRs, and collaborate across departments to automate workflows and drive long-term client value.
Experience
Work history, roles, and key accomplishments
Casualty Claims Adjuster
Deliver responsive, high-quality claims investigation and resolution, issuing fair payments and negotiating with public adjusters while maintaining regulatory compliance and trust in high-volume operations.
Customer Success Manager
LanguageWire
Managed territory and growth strategies, increasing annual renewals by 12% through training, cross-department collaboration, workflow automation, and targeted engagement to reduce churn.
Accounts Specialist
Wells Fargo Dealer Services
Coordinated dispute resolutions and loss mitigation, reconciled a $1.4B delinquent portfolio and reduced repossession vendor expenses by over $50,000 annually while contributing to revenue growth.
Customer Success Manager
MountainSeed Marketplace
Managed lifecycle for 600 real estate banking clients, improving onboarding, coordination, and upsell/cross-sell performance through workflow improvements and quarterly business reviews.
Senior Account Manager
Supported merchant clients by resolving compliance and credential issues, managing ACH processing and collections, and conducting QBRs to forecast budgets and prevent revenue loss.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Science, Leadership and Integrative Studies; Human Resources Management
Completed coursework in Leadership and Integrative Studies and Human Resources Management at Kennesaw State University.
Availability
Location
United StatesAuthorized to work in
Job categories
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