Meshauna Harvey

Manage a portfolio of property and casualty claims, ensuring timely processing and resolution. Conduct investigations to determine coverage and liability, collaborating with policyholders and contractors to facilitate claims resolution. Maintain high customer satisfaction through clear communication and negotiate settlements within policy limits.

Coordinated insurance processes across departments to optimize efficiency. Provided guidance on insurance resources and conducted reviews of claim submissions to determine eligibility. Managed end-to-end claim processing, ensuring accurate records and data management.

Handled inbound customer inquiries and provided support for AT&T products. Resolved issues efficiently and upsold products, meeting sales targets. Maintained accurate records of customer interactions.

Conducted account reviews to identify upselling opportunities, contributing to revenue growth. Managed compliance and documentation, ensuring adherence to standards. Implemented strategies to improve customer experience and reduce churn rates.

Provided support services to expectant parents and families with young children. Delivered vital parenting information and facilitated connections to resources, improving access to support networks.

Studied Psychology and Human Services, focusing on understanding human behavior and providing support to individuals in need. Developed skills in communication, problem-solving, and critical thinking, which are essential in various professional settings.