Open to opportunities

Samantha Maldonado

@samanthamaldonado

Message

Exceptional Digital Customer Success Specialist with 10+ years of experience.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise while fostering a collaborative and growth-oriented environment.

As a Digital Customer Success Specialist with over a decade of experience, I have honed my skills in providing exceptional support and ensuring customer satisfaction. My journey has been marked by a commitment to understanding customer needs and delivering tailored solutions that enhance their experience. I pride myself on my ability to build strong relationships, leveraging my interpersonal skills to act as a subject matter expert and advocate for my clients.

Throughout my career, I have successfully managed a diverse range of responsibilities, from onboarding new clients to implementing strategic plans that drive retention and operational efficiency. My role as a Case Manager at United Biosource Corp has allowed me to mentor new hires, collaborate with senior management, and play a pivotal role in client satisfaction. I am passionate about using data-driven insights to improve processes and contribute positively to organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

United Biosource Corp

Sep 2019 - Present (5 years 9 months)

In my role as a Case Manager, I mentor new hires, manage over 80 client cases, and collaborate with teams to enhance patient care. I focus on client satisfaction and provide feedback to improve processes, ensuring effective communication and support for patients.

Client Management Mentoring Collaboration Customer Satisfaction Process Improvement Communication Problem Solving Data Analysis Reporting Time Management

Current

Digital Customer Success Specialist

Current

United Biosource Corp

Sep 2019 - Present (5 years 9 months)

As a Digital Customer Success Specialist, I provide direct support to customers, manage onboarding sessions, and ensure clients receive tailored services. I focus on enhancing customer experience through data-driven insights and effective communication, while mentoring new hires and collaborating with teams to resolve service issues.

Customer Support Onboarding Data Management Process Improvement Communication Conflict Resolution Salesforce Microsoft Office Suite Google Suite

Patient Care Coordinator

Kroger Specialty Pharmacy

Jan 2018 - Apr 2019 (1 year 3 months)

As a Patient Care Coordinator, I developed training resources, provided one-on-one training, and managed claims progress. I ensured patient access to therapy by tracking service issues and maintaining communication with patients and healthcare providers.

Training Development Claims Management Patient Provider Communication Scheduling Cross Functional Collaboration Problem Solving Data Entry Customer Engagement Advocacy

Enrollment Specialist

Academica

Jan 2013 - Jan 2018 (5 years)

In my role as an Enrollment Specialist, I managed data entry for the local Public School system and supported teachers with learning management systems. I also handled HR tasks and coordinated school events, enhancing communication and operational efficiency.