Open to opportunities

Christal Thomas

@christalthomas

Message

Dedicated customer service agent with a passion for helping others.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and growth-oriented environment.

I am a motivated and dedicated customer service agent with experience in various roles that have honed my skills in communication and problem-solving. My journey began at Hinduja Global Solutions, where I provided claims and eligibility information to customers, ensuring their needs were met with professionalism and care.

Following that, I took on the role of a Sales Representative at V XI B PO, where I successfully made outbound calls to customers, assisting them in reselling TV services. My recent position at GraceKennedy further solidified my customer service skills, as I assisted customers with refunds, cancellations, and modifications. I thrive in dynamic environments where I can contribute positively to the organization’s growth.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

GraceKennedy

Mar 2024 - Sep 2024 (6 months)

Assisted customers with refunds, cancellations, modifications, and password resets. Provided comprehensive support to resolve customer inquiries efficiently.

Password Resets Customer Service Refunds Cancellations Password Reset Customer Support Problem Solving

Entrepreneur

Self Employed

Feb 2022 - Jan 2023 (11 months)

Managed a personal business focused on selling sheet sets. Handled all aspects of sales, marketing, and customer relations.

Sales entrepreneurship Business Management Customer Relations Marketing

Sales Representative

VXI BPO

May 2021 - Feb 2022 (9 months)

Made outbound calls to customers who had cancelled their TV services. Successfully engaged customers to resell packages and prevent churn.

Sales Outbound Calling Customer Retention Telemarketing Negotiation Customer Engagement

Customer Representative

Hinduja Global Solutions

Nov 2018 - Jan 2021 (2 years 2 months)

Provided accurate claims and eligibility information to customers. Assisted with a wide range of inquiries to ensure customer satisfaction.

Customer Service Claims Processing Communication Customer Support

Education

Degrees, certifications, and relevant coursework

Oberlin High School

High School Diploma, General Studies

2011 - 2016

Completed secondary education with a focus on a diverse range of subjects including English Language, Human & Social Biology, and Theatre Arts. Developed foundational knowledge across various disciplines.

Constant Spring Primary & Junior High School

Primary Education, General Studies

2007 - 2011

Attended primary and junior high school, building fundamental academic skills. Engaged in a comprehensive curriculum to prepare for secondary education.