Open to opportunities

Ronique Smith

@roniquesmith

Message

Dedicated customer service representative with strong sales skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service and sales, within a supportive team environment.

I am a hard-working individual with a passion for customer service and sales. My experience spans various roles, including working at Alorica and Hinduja Global Solutions, where I honed my skills in customer interaction and problem-solving. I thrive in dynamic environments and am committed to delivering exceptional service.

Throughout my career, I have consistently pushed myself to excel as a sales representative and customer service advocate. My training at Alorica equipped me with the essential skills to effectively assist customers and address their needs. I take pride in my ability to communicate effectively and provide solutions that enhance customer satisfaction.

In addition to my professional experience, I have volunteered extensively, accumulating over 50 hours of service. This has allowed me to develop strong organizational and cooperative skills, which I believe are crucial in any team setting. I am eager to bring my dedication and skills to a new opportunity where I can continue to grow and contribute positively.

Experience

Work history, roles, and key accomplishments

Current

Brand Advocate

Current

Hinduja Global Solutions

Oct 2023 - Present (1 year 8 months)

Acted as a Brand Advocate for SaveOnEnergy, assisting customers in selecting electricity providers. Handled customer inquiries related to billing and service issues, ensuring a positive customer experience.

Customer Service Sales Communication Problem Solving Persuasion

Customer Service Representative

Alorica

Mar 2024 - Apr 2024 (1 month)

Completed customer service training for Verizon, enhancing skills in customer interaction and support. Focused on providing high-quality service to customers.

Customer Service Training Communication Problem Solving Teamwork

Sales Representative

Signs and Print Media/Central Graphics

Jul 2022 - Aug 2022 (1 month)

Responsible for typing and printing documents, creating posters and business cards, and assisting in sales. Provided excellent customer service by addressing customer inquiries and offering effective solutions.

Sales Customer Service Problem Solving Communication

Volunteer

Kingdom Kids Preparatory School

Jun 2022 - Jul 2022 (1 month)

Provided care and supervision for young children, assisting teachers in classroom activities and ensuring a safe environment.

Childcare Teamwork Communication

Volunteer

It Takes A Village Nursery and Preschool Ltd.

Jun 2022 - Jul 2022 (1 month)

Provided care and supervision for children aged 1-3 years, ensuring their safety and engagement in educational activities.

Childcare Communication Teamwork

Volunteer

Kingston and St. Andrew Public Library

Jun 2022 - Jul 2022 (1 month)

Assisted in organizing and indexing books, contributing to the library's efficiency and accessibility for patrons.

Communication Teamwork Customer Service

Education

Degrees, certifications, and relevant coursework

St. Andrew High School For Girls

High School Diploma, General Education

2017 - 2024

Activities and societies: Participated in clubs such as Environmental Club, UNESCO Club, and Science Club. Held positions like Vice-Form Captain and House Representative.

Completed secondary education with a focus on sciences and humanities, achieving high grades in subjects such as Biology, Chemistry, and English Language. Actively participated in various clubs and held leadership positions, demonstrating strong organizational and cooperative skills.