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Moesha Dawes

@moeshadawes

Dedicated customer relations expert with a passion for service excellence.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. My experience spans various roles in customer service, where I have consistently demonstrated my ability to educate and coach others while providing exceptional service. I thrive in both team and independent settings, bringing a diverse range of skills and knowledge developed through formal education and professional experience.

As a Customer Service Trainer at Support Services Group, I had the privilege of educating new employees about our brand and the importance of delivering excellent customer service. I took pride in tracking and coaching underperforming employees, ensuring they could empathize with customers and meet their needs effectively. My previous roles, including working as a Frontline Associate at Grace Kennedy Money Services and a Customer Service Representative at Advantage Communications, have equipped me with the skills to handle high-pressure situations and provide solutions to various customer issues.

I am eager to apply my acquired knowledge and experience to new challenges and opportunities within your organization, contributing to a culture of excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

GS

Frontline Associate

Grace Kennedy Money Services

Oct 2014 - Nov 2014 (1 month)

Worked as a teller at Western Union, handling over one hundred monetary transactions daily. Ensured excellent customer experiences through friendly service and careful transaction management.

Education

Degrees, certifications, and relevant coursework

GS

Grace Kennedy Money Services

Pre-University, Customer Service

2020 - 2021

Worked as a Frontline Associate at Western Union, handling monetary transactions and providing excellent customer service.

AC

Advantage Communications

Public Relations and Communication

2019 - 2021

Served as a customer service agent for various international companies, providing exceptional service and technical support to customers.

TS

The Queen’s School

High School Diploma, General Studies

2014 - 2016

Completed high school education with a focus on developing foundational skills and knowledge necessary for further education and professional development.

Tech stack

Software and tools used professionally

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Moesha Dawes - Customer Service Trainer - Support Services Group | Himalayas