Moesha Dawes

I am a dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. My experience spans various roles in customer service, where I have consistently demonstrated my ability to educate and coach others while providing exceptional service. I thrive in both team and independent settings, bringing a diverse range of skills and knowledge developed through formal education and professional experience.

As a Customer Service Trainer at Support Services Group, I had the privilege of educating new employees about our brand and the importance of delivering excellent customer service. I took pride in tracking and coaching underperforming employees, ensuring they could empathize with customers and meet their needs effectively. My previous roles, including working as a Frontline Associate at Grace Kennedy Money Services and a Customer Service Representative at Advantage Communications, have equipped me with the skills to handle high-pressure situations and provide solutions to various customer issues.

I am eager to apply my acquired knowledge and experience to new challenges and opportunities within your organization, contributing to a culture of excellence and customer satisfaction.