Moesha Dawes
@moeshadawes
Dedicated customer relations expert with a passion for service excellence.
What I'm looking for
I am a dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. My experience spans various roles in customer service, where I have consistently demonstrated my ability to educate and coach others while providing exceptional service. I thrive in both team and independent settings, bringing a diverse range of skills and knowledge developed through formal education and professional experience.
As a Customer Service Trainer at Support Services Group, I had the privilege of educating new employees about our brand and the importance of delivering excellent customer service. I took pride in tracking and coaching underperforming employees, ensuring they could empathize with customers and meet their needs effectively. My previous roles, including working as a Frontline Associate at Grace Kennedy Money Services and a Customer Service Representative at Advantage Communications, have equipped me with the skills to handle high-pressure situations and provide solutions to various customer issues.
I am eager to apply my acquired knowledge and experience to new challenges and opportunities within your organization, contributing to a culture of excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Trainer
Support Services Group
Feb 2021 - Jan 2023 (1 year 11 months)
As a Trainer, I educated and coached new employees on customer service excellence, helping them to meet company goals. I tracked and supported underperforming employees to enhance their skills in customer interaction.
Customer Service and Technical Support Representative
Advantage Communications
Jan 2020 - Feb 2021 (1 year 1 month)
Served as a customer service agent for major companies, providing exceptional service and technical support to over 100 customers daily, addressing issues related to internet and phone services.
Frontline Associate
Grace Kennedy Money Services
Oct 2014 - Nov 2014 (1 month)
Worked as a teller at Western Union, handling over one hundred monetary transactions daily. Ensured excellent customer experiences through friendly service and careful transaction management.
Education
Degrees, certifications, and relevant coursework
Grace Kennedy Money Services
Pre-University, Customer Service
2020 - 2021
Worked as a Frontline Associate at Western Union, handling monetary transactions and providing excellent customer service.
Advantage Communications
Public Relations and Communication
2019 - 2021
Served as a customer service agent for various international companies, providing exceptional service and technical support to customers.
The Queen’s School
High School Diploma, General Studies
2014 - 2016
Completed high school education with a focus on developing foundational skills and knowledge necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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