KM
Open to opportunities

Kemoye Mcpherson

@kemoyemcpherson

Dedicated customer service representative with a passion for positive experiences.

Jamaica

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and allows me to utilize my communication and problem-solving skills.

I am a dedicated professional with a passion for creating positive customer experiences. My career objective is to excel in a customer service role where I can leverage my exceptional communication skills, empathy, and problem-solving abilities. I aim to contribute to a team that values customer satisfaction as a priority, while continuously developing my skills and fostering strong relationships with clients.

With experience as a Customer Service Representative at Sutherland Global Services and Hinduja Global Solutions, I have honed my ability to deliver fast and friendly service while effectively handling questions and service complaints. My collaborative approach has allowed me to resolve customer-related issues efficiently, ensuring that I act with the highest levels of integrity and professionalism in each interaction. I take pride in documenting each customer interaction according to company standards and utilizing my skills in Microsoft Office to enhance productivity.

Experience

Work history, roles, and key accomplishments

SS

Customer Service Representative

Sutherland Global Services

Jul 2021 - Apr 2024 (2 years 9 months)

Provided exceptional customer service to customers during interactions, delivering fast and friendly service to handle questions and service complaints. Collaborated across departments to resolve customer-related issues while maintaining high levels of integrity and professionalism.

Education

Degrees, certifications, and relevant coursework

JS

Jonathan Grant High School

High School Diploma, General Education

2011 - 2016

Completed high school education, focusing on foundational skills and knowledge necessary for further education and career development.

Tech stack

Software and tools used professionally

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