horace bandoo
@horacebandoo
Customer service professional with expertise in dental industry support.
What I'm looking for
I am a dedicated customer service professional with four years of experience specializing in voice and email support within the dental industry. My role at Hinduja Global Solutions has equipped me with the skills to handle high-volume inquiries and resolve customer concerns effectively. I pride myself on delivering exceptional service and maintaining a high customer satisfaction rating.
Throughout my career, I have developed strong interpersonal and communication skills, which have been essential in providing technical support and troubleshooting. I am adept at using CRM tools such as Zendesk and Salesforce, and I thrive in fast-paced environments where multitasking and time management are crucial. My commitment to enhancing customer experiences drives me to continuously improve my skills and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hinduja Global Solutions
Sep 2019 - May 2023 (3 years 8 months)
Provided high-quality voice and email support for customers in the dental industry, handling high volumes of inquiries related to billing, appointments, and insurance. Maintained a high customer satisfaction rating and contributed to team efficiency by training new hires on company protocols.
Education
Degrees, certifications, and relevant coursework
Jose Marti Technical High School
High School Diploma, Technical Studies
2014 - 2018
White Marl Primary School & Junior High
Certificate of Completion, Primary Education
2010 - 2014
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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