Cassandra Smith
@cassandrasmith
Dynamic customer service representative with strong communication skills.
JamaicaWhat I'm looking for
I am a dedicated and dynamic professional with a strong background in customer service and administrative support. My career began as a Secretary at the Ministry of Environment, where I honed my organizational and communication skills. Over the years, I have worked with various organizations, including Hinduja Global Solutions and Sutherland Global Solutions, where I excelled in identifying customer needs and resolving queries efficiently.
Throughout my career, I have demonstrated my ability to handle complex customer interactions, manage billing inquiries, and provide consultative selling for AT&T services. My recent experience as a Tutor at Lenox Bennet Summer School further showcases my commitment to helping others and my adaptability in different roles. I am eager to leverage my skills and experience to contribute positively to a new organization.
Experience
Work history, roles, and key accomplishments
Tutor
Lenox Bennet Summer School
Feb 2023 - Mar 2023 (1 month)
Provided tutoring services to students, enhancing their understanding of various subjects.
Client Acquisition Specialist
Rent To Own
Jan 2022 - Feb 2022 (1 month)
Engaged prospective clients to update their credit and assured them of the quality of services to encourage sign-ups.
Sales Expert
Centerfield
Jan 2021 - Jan 2022 (1 year)
Executed inbound and outbound calls, provided consultative selling for cable, satellite, phone, and internet services, and facilitated service setups.
Customer Service and Sales Representative
Sutherland Global Solutions
Jun 2019 - Jul 2019 (1 month)
Managed payment and billing queries, identified customer needs, and provided consultative selling for AT&T services.
Customer Service Representative
Hinduja Global Solutions
Aug 2017 - Apr 2018 (8 months)
Identified customer needs, resolved queries, handled payments, and prepared correspondence to enhance customer satisfaction.
Secretary
Ministry of Environment
Jan 2009 - Jan 2009 (0 months)
Performed administrative tasks including answering phones, filing documents, and typing correspondence to support the office's operations.
Education
Degrees, certifications, and relevant coursework
HEART Trust NTA-Vocational Centre
Certificate, Vocational Training
2009 - 2009
St. Mary’s College
High School Diploma, General Education
2002 - 2008
Completed high school education with Caribbean Examinations Council High School Passes in subjects including English Language, Social Studies, Spanish, Office Administration, Information Technology, and Human and Social Biology.
Availability
Location
JamaicaAuthorized to work in
Job categories
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