Shaequan Tyrell

I am an accomplished call center professional with hands-on experience in inbound and outbound customer support, sales, and office administration. I consistently deliver high satisfaction through proactive issue resolution, clear communication, and adherence to company policies and quality standards.

In sales and service roles, I increased revenue by identifying high-potential accounts and using upselling and cross-selling techniques, while maintaining one-call resolutions and meeting call time targets. I also supported office operations with clerical tasks, documentation, and technical troubleshooting to improve productivity.

I bring strong organizational skills, problem-solving ability, and a team-oriented leadership approach. I am self-motivated, make independent decisions with sound judgment, and aim to streamline operations to reduce costs and enhance overall efficiency.