Open to opportunities

Christian Nwobi

@christiannwobi

Message

I resolve customer concerns, convert leads, and coordinate service delivery across remote support channels.

Nigeria

Message

What I'm looking for

I'm open to remote and hybrid opportunities globally where I can support customers, manage leads and service cases, coordinate operations, and contribute to dependable customer-focused service.

I've supported customers at 24 Hours Group (Safer Road Rescue), handling 80+ inbound and outbound calls daily for roadside emergencies across the US and Canada. I manage 100+ service cases per shift, provide real-time updates, and coordinate with 30+ drivers to improve response times.

At Bioharb Global Limited, I handled 40–60 leads daily through phone and WhatsApp, resolved product concerns, scheduled appointments, and met sales and upselling targets. I also maintained CRM records and coordinated order processing, shipment tracking, and customer follow-ups with logistics and warehouse teams.

My background also includes consultative sales at Silver Gate Pharmacy, where I recommended suitable healthcare products, processed transactions, supported inventory management, and encouraged repeat business.

I'm comfortable working in fast-paced remote environments and bring empathetic communication, active listening, accurate documentation, and dependable customer-focused service to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

24 Hours Group (Safer Road Rescue)

Sep 2025 - Jun 2026 (9 months)

Handled 80+ inbound and outbound calls daily assisting customers with roadside emergencies across the US and Canada. Dispatched and coordinated with 30+ drivers to improve response times and service efficiency.

Customer Support Phone Support Live Chat Dispatch Coordination CRM Documentation Lead Management Customer Retention

Customer Service Representative / Sales Closer

Bioharb Global Limited

Jan 2025 - Sep 2025 (8 months)

Delivered exceptional customer support via phone calls and WhatsApp, handling 40-60 assigned leads daily while resolving inquiries, complaints, and product-related concerns efficiently. Identified customer needs, recommending suitable products, scheduled appointments and consistently achieved sales and upselling targets.

Customer Support Phone Support WhatsApp CRM Lead Management Sales Upselling Cross Selling Follow up Order Processing Logistics Coordination

Sales Representative

Silver Gate Pharmacy

Jan 2024 - Dec 2024 (11 months)

Assisted customers in selecting appropriate healthcare and pharmaceutical products by assessing their needs and providing accurate product recommendations. Increased sales through consultative selling, cross-selling complementary products, and promoting relevant offers to meet customer needs.

Customer Service Sales Consultative Selling Cross Selling Product Knowledge Inventory Management

Secretary / Personal Assistant

MSME Business School

Jan 2023 - Dec 2023 (11 months)

Managed executive calendars, appointments, meetings, and travel arrangements, ensuring efficient scheduling and seamless coordination of daily administrative activities. Prepared, edited, and distributed professional correspondence, reports, presentations, and meeting minutes while maintaining a high level of accuracy and confidentiality.

Calendar Management Scheduling Travel Arrangements Correspondence Report Preparation Document Management Data Entry Administrative Support