Open to opportunities

moses Olaniyi

@mosesolaniyi

Message

Customer service and sales professional driving customer satisfaction and lead generation.

Nigeria

Message

What I'm looking for

I seek a customer-focused role leveraging CRM expertise and sales skills in a collaborative, growth-oriented company where I can drive retention and revenue.

I am a proactive customer service and sales professional with over 3 years of experience delivering exceptional client experiences, resolving complex issues, and consistently exceeding service and lead-generation targets. I have a strong track record using CRM systems such as HubSpot and Salesforce to manage pipelines, document interactions, and optimize follow-ups.

My background includes remote sales development and hands-on customer support in financial services and legal administration, where I developed excellent communication, conflict-resolution, and account-management skills. I bring a detail-oriented, tech-savvy approach to collaboration and process improvement, focused on building relationships and driving measurable results.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

BAO Corporations

Jan 2024 - Present (1 year 9 months)

Created outbound sales strategies and qualified prospects to generate quality leads, consistently exceeding lead generation and appointment-setting targets while managing HubSpot CRM to optimize pipelines.

Outbound Sales Lead Qualification HubSpot Cold Calling CRM Management

Customer Service Representative

Ultimcred Finance Ltd

Jan 2022 - Jan 2024 (2 years)

Handled customer inquiries across phone, email, and WhatsApp, resolved complaints empathetically, and maintained CRM records to process service requests, contributing to improved satisfaction and retention.

Customer Support Conflict Resolution Salesforce HubSpot Order Processing Account Management CRM

Administrative Assistant

Cityside Solicitors

Jan 2019 - Jan 2022 (3 years)

Managed calendars, scheduled meetings, and maintained filing systems while preparing reports and presentations to support operational efficiency and secure document management.

Calendar Management Document Management Reporting Scheduling Office Administration