Open to opportunities

Chinonso Nwachukwu

@chinonsonwachukwu

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Energetic professional with expertise in customer service and sales.

Nigeria

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What I'm looking for

I am looking for a challenging role in a dynamic environment that fosters growth and self-development.

I am an energetic and technically minded professional with years of progressive experience in Nigeria, specializing in Sales, Marketing, Social Media, and Customer Service. My career has been marked by a strong commitment to maximizing performance, fostering efficiency, and optimizing growth potentials. I thrive in environments that challenge me and allow for self-development based on performance and merit.

Throughout my career, I have excelled in various roles, including my current position as a Customer Care Representative and Social Media Executive at Globacom Telecommunication Nigeria Limited. Here, I ensure customer satisfaction by resolving complaints, documenting interactions, and educating customers about our products and services. My ability to manage social media content and measure campaign success has contributed significantly to the company's revenue generation.

I hold an MBA with a specialization in Business Administration and have completed several professional certifications, including Project Management Professional and Customer Service Excellence. I am passionate about continuous self-development and seek to work in an organization that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Globacom Telecommunication Nigeria Limited

Jan 2015 - Present (10 years 5 months)

As a Customer Care Representative and Social Media Executive, I resolved customer complaints, documented interactions, and educated customers about products. I managed social media content, monitored KPIs, and collaborated with various teams to enhance customer satisfaction and revenue generation.

Customer Service Social Media Management Communication Skills Problem Solving Data Entry Revenue Team Collaboration Content Creation Customer Relationship Management

Gloworld Executive

Glo World Shop

Jul 2013 - Dec 2014 (1 year 5 months)

In my role as a Gloworld Executive, I assisted customers with inquiries, supported sales processes, and reported quality issues. I collaborated with senior staff to enhance service delivery and customer satisfaction.

Customer Service Sales Support Problem Solving Communication Skills Team Collaboration Quality Assurance Customer Engagement

Sales Executive

Global Manpower Nigeria Limited

Sep 2012 - Jun 2013 (9 months)

As a Sales Executive, I educated customers on new products, identified upselling opportunities, and contributed to sales growth. I participated in training to enhance my product knowledge and sales techniques.

Sales Customer Education Upselling Product Knowledge Communication Skills Team Collaboration Customer Engagement

Commerce Teacher

Community Secondary School Egbeda

Nov 2010 - Jul 2011 (8 months)

During my NYSC, I taught commerce subjects, coordinated student exams, and provided academic counseling. I was responsible for maintaining student records and supporting their educational needs.

Teaching Counseling Communication Skills Classroom Management

Operation Manager

NNPC Retail Marketing: Capital Oil & Gas Industry

Oct 2010 - Feb 2011 (4 months)

As an Operation Manager, I managed transaction documentation, supervised logistics, and ensured operational efficiency. I was responsible for monitoring truck drivers and maintaining operational standards.

Operations Management Logistics Supervision Documentation Team Leadership Problem Solving Communication Skills

Computer Manager

Emole Nigeria Limited

Jun 2008 - Aug 2009 (1 year 2 months)

In my internship as a Computer Manager, I handled office routines, managed client databases, and ensured system security. I was responsible for software installations and email management.

Database Management Installation Security Management Technical Support Office Management