Looking for a job

Chidera Nwede

@chideranwede

Customer Service Representative at Electrifying Nigeria, resolving customer inquiries across WhatsApp, Instagram DM, and email.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer service role where I can resolve customer inquiries across digital channels, improve service outcomes using customer feedback, and contribute to strong customer satisfaction.

At Electrifying Nigeria, I deliver customer service across WhatsApp, Instagram DM, and email. I track customer feedback and campaign performance weekly to improve response quality and service outcomes.

At Jumia Nigeria, I handled customer inquiries and complaints across live chat, email, and phone, including order disputes, delivery delays, and payment issues. I maintained CRM records and escalated recurring complaint patterns that contributed to process improvements reducing repeat contacts.

As a self-employed Social Media Content Creator & Digital Marketer, I managed community interactions and grew an engaged online community across YouTube and social media. I used performance analytics to refine engagement and customer service strategy, and delivered brand partnership content on brief and on time.

I also worked as a Teacher with Federal Government Secondary School and as a Sales Representative at Nigerian Bottling Company (NBC). I’m open to remote work and bring experience in customer support, digital marketing, and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Electrifying Nigeria

Jan 2025 - Present (1 year 9 months)

Delivers frontline customer service across WhatsApp, Instagram DM, and Email, resolving inquiries with prompt and personalized responses. Manages customer engagement alongside digital marketing campaigns and tracks feedback to improve service outcomes.

Customer Service Live Chat Email Support WhatsApp Business Instagram DM CRM Digital Marketing Customer Feedback Analysis Data Driven Decision Making Cross Functional Collaboration

Current

Social Media Content Creator & Digital Marketer

Current

Self-Employed

Jan 2020 - Present (6 years 9 months)

Managed customer and community interactions across YouTube and social media, fostering engagement and loyalty. Tracked performance analytics and delivered brand partnership content on brief and on time.

Social Media Management Community Engagement Content Creation Digital Marketing Analytics YouTube Brand Partnerships Customer Engagement

Teacher

Federal Government Secondary School

Jan 2019 - Dec 2020 (1 year 11 months)

Delivered structured, engaging lessons to diverse student groups, adapting communication style to different needs. Developed strong facilitation, public speaking, and interpersonal skills through daily classroom leadership.

Teaching Facilitation Public Speaking Interpersonal Skills Communication Skills

Customer Care Representative

Jumia Nigeria

Jan 2018 - Dec 2020 (2 years 11 months)

Handled high-volume customer inquiries and complaints across live chat, email, and phone, resolving order disputes, delivery delays, and payment issues. Maintained accurate CRM records and identified recurring complaint patterns to improve processes.

Customer Service Live Chat Email Support Phone Support Complaint Resolution CRM Ticketing Systems High Volume Case Management CSAT Process Improvement

Sales Representative

Nigerian Bottling Company

Jan 2018 - Dec 2018 (11 months)

Consistently met and exceeded monthly sales targets through proactive client outreach and relationship management. Built and maintained a reliable network of retail and distribution partners, contributing to repeat business.

Sales Client Outreach Relationship Management Networking Target achievement