Bukola Olugbade
@bukolaolugbade
Experienced customer care representative with strong problem-solving skills.
NigeriaWhat I'm looking for
I am a highly skilled customer care representative with extensive experience in providing exceptional service to clients. My strong communication and problem-solving abilities enable me to resolve customer issues quickly and efficiently. I thrive in high-volume call centers, managing multiple tasks while maintaining a calm demeanor under pressure.
At GLOBACOM LIMITED, I consistently exceeded performance goals, achieving approximately 95% of both quantity and quality targets. My role involved handling customer complaints, documenting interactions, and collaborating with various departments to ensure customer satisfaction. I am passionate about driving customer satisfaction and contributing to the overall success of the organization.
With a Bachelor of Education in Social Studies from Ahmadu Bello University, I have developed a solid foundation in leadership and teamwork. I am eager to leverage my skills in a dynamic organization that values exceptional customer support and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Care Service Representative
GLOBACOM LIMITED
Oct 2022 - Present (2 years 8 months)
Experienced customer care representative skilled in handling and resolving customer complaints, managing inquiries, and maintaining records of customer interactions. Achieved approximately 95% of quantity and quality targets while providing exceptional service in a high-volume call center environment.
Shift Manager
FOOD CONCEPT PLC
Mar 2022 - Sep 2022 (6 months)
Managed restaurant shifts ensuring high standards of customer service, product quality, and cleanliness. Delivered operational excellence in financial planning, customer service, and staff training while maintaining cash control.
Protocol Officer (NYSC Staff)
NATIONAL INDUSTRIAL COURT OF NIGERIA
Jan 2021 - Feb 2022 (1 year 1 month)
Planned itineraries and managed document preparation for flights. Handled flight bookings for guests and executives while collating data for executive review.
Sales Representative
BLOSSOM ENTERPRISE
Feb 2020 - Jan 2021 (11 months)
Provided customer assistance in-store, managed inventory, and processed purchases. Elevated complaints to management and coordinated with team members to optimize sales efforts.
Education
Degrees, certifications, and relevant coursework
AUAhmadu Bello University
Bachelor of Education, Education
2015 - 2020
Grade: Second Class Upper
Studied for a Bachelor of Education (B.Ed) in Social Studies, focusing on educational theories and practices, curriculum development, and teaching methodologies.
Daystar Christian Academy
Senior Secondary School Certificate, General Education
2009 - 2015
Grade: WAEC (9 Subjects in grades A-C including Maths and English)
Completed Senior Secondary School Certificate (SSCE) with a focus on core subjects including Mathematics and English.
St. Michaels Nur. & Pri. School
Primary School Leaving Certificate, Primary Education
2003 - 2009
Achieved Primary School Leaving Certificate (PSLC) with foundational education in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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